By streamlining IT operations, you can release resources that are tied up in daily “fire-fighting”. With more efficient operations, you’ll have more capacity to tackle improvement projects that enhance infrastructure quality, process efficiency and the end user experience.
The assyst solution helps you improve service quality and optimize the value that your business gets from IT services. By improving IT customer satisfaction, IT becomes an accepted and valued part of the business.
Sharon Taylor, Chief Architect of ITIL v3, explores the art of Service Catalog management:
how to create a Service Catalog and what to avoid; the challenges, benefits and 5 top tips on setting it up and improving it.
Track and plan capacity and availability to meet changing business demands.
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Why you should care about the IT customer experience
Today, the customer experience is as important as the quality of service.
Strategies for reducing service desk calls
The service desk needs to understand the nature of demand and manage traffic more efficiently.
IT can create business value by enabling service management in other areas of the business.
