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IT management solutions for IT operations managers

Robust, cost-effective IT operations

Automate more with assyst

Our IT management solution is designed to help you establish slick, data-driven IT operations that get results for the business. You’re under pressure to meet demand for IT services and solve business problems fast. assyst is a purpose-built IT management solution that helps you manage business demand for IT services and support.

Streamline IT Operations

Our assyst IT management solution helps you to automate IT operations activity for maximum efficiency, so you can “do more with less”. With better strategic and tactical governance of IT activity, you can ensure you’re always delivering what the business needs most.

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Improve IT agility

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By streamlining IT operations, you can release resources that are tied up in daily “fire-fighting”. With more efficient operations, you’ll have more capacity to tackle improvement projects that enhance infrastructure quality, process efficiency and the end user experience.

Improve service quality

IT_Operations_improve_service_qualityThe assyst solution helps you improve service quality and optimize the value that your business gets from IT services. By improving IT customer satisfaction, IT becomes an accepted and valued part of the business.

"assyst allows us to streamline our processes and provide end to end service for the customer."
DUDLEY METROPOLITAN BOROUGH COUNCIL
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Service Catalog: Are you the Master or Slave?

Sharon Taylor, Chief Architect of ITIL v3, explores the art of Service Catalog management:

how to create a Service Catalog and what to avoid; the challenges, benefits and 5 top tips on setting it up and improving it.

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Get the tools you need to support efficient IT operations

assyst helps our customers get firefighting under control, automate more day-to-day tasks, and turn focus towards better customer service and innovation.

IT Asset Management

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Manage the lifecycle of your hardware, software, virtual and cloud assets.

Software Asset Management

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Ensure efficient and compliant use of software and apps across your organization.

Orchestration & Automation

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Powerful process control and simple integration enables end-to-end service automation.

Event Management

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Get real-time status visibility and performance insight over your global IT infrastructure.

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Application Discovery & Dependency Mapping

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Intelligent discovery gives you a software-oriented view of infrastructure.

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Capacity & Availability

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Track and plan capacity and availability to meet changing business demands.

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Security Operations Management

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Integrate IT ops and SecOps to automatically detect and route/resolve security incidents.

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Endpoint Management

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Manage desktops, laptops, tablets, mobiles and smart IoT devices for security, compliance, and performance.

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Content for IT Operations Managers

Whitepaper 

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Why you should care about the IT customer experience

Today, the customer experience is as important as the quality of service.

  • The importance of CX to IT
  • What good CX looks like
  • How to improve the IT customer experience
35 minute read

Video

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Strategies for reducing service desk calls

The service desk needs to understand the nature of demand and manage traffic more efficiently.

  • Types of demand and their causes
  • How to devise a strategy to better manage demand
  • How new best practices reduce and divert demand
  • Where tools fit in
60 minute watch

Video

webinar

Enterprise Service Catalog: Bring all your internal service providers together in a single enterprise portal

IT can create business value by enabling service management in other areas of the business.

  • HR
  • Facilities
  • Accounts
  • And more
2 minute watch

See how assyst can streamline your IT operations