Sharon Taylor, Chief Architect of ITIL v3, explores the art of Service Catalog management; how to create a Service Catalog, and what to avoid; the challenges, benefits and 5 top tips on setting it up and improving it.
Access real-time visual insights anytime, anywhere, on any device.
One-click sharing improves communication and collaboration.
Simple security rules ensure sensitive data is never shared beyond the right groups, roles or individuals.
Create
Over 75 role-based dashboards and hundreds of individual dashboard widgets included.
Automated email alerts and SLA alarms complement dashboards to ensure total visibility of critical conditions.
Automate IT processes with this codeless drag-and-drop process designer.
Energize your service desk with modern, smart technology that takes the friction out of solving IT customer issues.
Grow your organization’s knowledge pool with a powerful platform for sharing and crowd-sourcing.
Divert up to 25% of calls away from your service desk with this simple employee password recovery tool.
Stop reinventing the wheel. Accelerate the evolution of IT.
Give IT people the information and tools they need to perform while out in the field.
IT management in one app—from budgets and planning, to devices and software.
Choosing IT management tools that work for you
Considering IT maturity is critical to making the right technology choices.
30 minute read
Reporting: How to escape the perfect ‘IT vs Rest of Business’ storm
How reporting helps you align IT activity with business demand
20 minute read
7 attributes of high-performing IT service organizations
How perspective, outsourcing strategy, collaboration, and priorities impact performance.
20 minute read
