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Manage the way knowledge is categorized in a logical hierarchic structure.
Enhance the quality of knowledge articles with rich text formatting and embedded media to create engaging “how-to” content.
Automatically apply different publishing processes to different knowledge categories and artefact types.
A source of rich knowledge, forum discussions are integrated into the searchable knowledge ecosystem.
Knowledge capture is built-in to IT processes, to ensure people never waste time reinventing the wheel.
Get detailed information on how and where knowledge is being generated and used across your organization.
Automate IT service and IT operations processes with this codeless drag-and-drop process designer.
Empower your agents with the smart technology they need to fix and close more incidents
Grow your organization’s knowledge pool with a powerful global platform for sharing and crowd-sourcing.
Divert up to 25% of calls away from your service desk with this simple employee password recovery tool.
Give your IT people access to the information and controls they need to perform out in the field.
Empower employees with digital choices while reducing operational costs within IT.
Get instant, real-time visibility of IT performance, wherever you are. Build custom dashboards in minutes.
IT Service Management (ITSM) + IT Operations Management (ITOM) + IT Business Management (ITBM) in one app. Ready-to-go. No coding required.
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