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The way organizations manage and leverage knowledge matters. Organizations that use their intellectual assets effectively enjoy performance that sets them above the rest. Knowledge management goes beyond simply building a static database of articles. It’s about harnessing the power of your organization’s collective wisdom.
Create, capture, curate and scale knowledge for a more productive and innovative IT department
assyst makes the process of collecting, curating and sharing knowledge simple:
assyst dovetails the capture and use of knowledge into the everyday business of IT. Wherever knowledge is used, it is easily captured for reuse. Wherever knowledge is needed, suggested knowledge artefacts are automatically served-up to the user. Built on a single database, incorporating the knowledge base, the assyst application is unique in its ability to connect knowledge with context—and then make intelligent, real-time decisions on what knowledge would be most useful to the user, right now.
Where no existing knowledge artefact exists, assyst helps people find subject matter experts with which to collaborate. Detailed user profiles—showing skills, knowledge, experience and responsibilities—help users invite the right people to collaboration sessions, which are captured as searchable knowledge artefacts. Collaboration helps get knowledge out of the experts’ heads and into a digital system where value is more easily shared.
assyst supports Knowledge Centered Service (KCS) best practices (previously known as Knowledge Centered Support). Rich functionality—available out of the box—makes it easy to control the full lifecycle of your knowledge artefacts and ensure high standards of quality are always maintained.
Knowledge management is a core parts of the assyst app. Nothing to integrate.
Manage the way knowledge is categorized in a logical hierarchic structure.
Enhance the quality of knowledge articles with rich text formatting and embedded media to create engaging “how-to” content.
Automatically apply different publishing processes to different knowledge categories and artefact types.
A source of rich knowledge, forum discussions are integrated into the searchable knowledge ecosystem.
Knowledge capture is built-in to IT processes, to ensure people never waste time reinventing the wheel.
Get detailed information on how and where knowledge is being generated and used across your organization.
assyst is a single app for IT management, integrated by design. Find out more about other key features you get with assyst.
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5 minute read