IT Knowledge Management Software | Axios Systems

Building a healthy knowledge base

assyst makes the process of collecting, curating and sharing knowledge simple:

People create knowledge articles and collaboration discussions—enriched with photos, videos, links and rich text formatting.
Knowledge is evaluated and published according to your chosen process.
Users searching the knowledge base see results which are appropriate to their role and level of technical expertise.
Users rate knowledge artefacts, helping to validate relevance and improve quality.

Integrated knowledge management

assyst dovetails the capture and use of knowledge into the everyday business of IT. Wherever knowledge is used, it is easily captured for reuse. Wherever knowledge is needed, suggested knowledge artefacts are automatically served-up to the user. Built on a single database, incorporating the knowledge base, the assyst application is unique in its ability to connect knowledge with context—and then make intelligent, real-time decisions on what knowledge would be most useful to the user, right now.

Knowledge Taxonomy

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Manage the way knowledge is categorized in a logical hierarchic structure.

Rich Text Editor

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Enhance the quality of knowledge articles with rich text formatting and embedded media to create engaging “how-to” content.

Flexible Processes

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Automatically apply different publishing processes to different knowledge categories and artefact types.

Capture Discussions

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A source of rich knowledge, forum discussions are integrated into the searchable knowledge ecosystem.

Pervasive Capture

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Knowledge capture is built-in to IT processes, to ensure people never waste time reinventing the wheel.

Reporting

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Get detailed information on how and where knowledge is being generated and used across your organization.

Process Automation

Automate IT service and IT operations processes with this codeless drag-and-drop process designer.

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Service Desk Software

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Empower your agents with the smart technology they need to fix and close more incidents first time.

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Collaboration

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Grow your organization’s knowledge pool with a powerful global platform for sharing and crowd-sourcing.

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Password Reset

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Divert up to 25% of calls away from your service desk with this simple employee password recovery tool.

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Service Catalog

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Improve the IT customer experience with a consumer-style service catalog.

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Mobile IT Workforce

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Give your IT people access to the information and controls they need to perform out in the field.

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Self-Service

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Empower employees with digital choices while reducing operational costs within IT.

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IT Dashboards

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Get instant, real-time visibility of IT performance, wherever you are. Build custom dashboards in minutes.

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