Webinars

Building a Modern Service Desk through Self-Service and Knowledge Management

Unlock the Value of ITIL 4 with 5 Key Takeaways that can be Used Today!

In this webinar you'll find out:

• How to establish a mission-based prioritization model
• How the service desk can quick start proactive Problem Management
• How to use the classic availability report to support Problem Management
• How to use lean value stream mapping to enable Request Management
• How to begin capturing service metrics in workflow records

How AIOPS Can Remove Complexity in Operational Excellence

In this webinar you'll find out:

• How to get started with AIOps?
• What are the basic and advanced use cases?
• Why AIOps is relevant today with a remote workforce?
• And hear about successes in companies which have activated AIOps

Why Omnichannel Support Will be the New Normal

What you’ll discover:

• Why omnichannel support is the new normal
• How to develop an omnichannel channel strategy
• Cost savings associated with a successful omnichannel (opportunity for savings)

7 Critical Success Factors for an Effective & Efficient Service Desk

The Service Management community has always known that the Service Desk is a key contributor to and predictor of customer value realization. This has been recently highlighted by the ITIL 4 update which has elevated the Service Desk status from a function to a critical organizational capability for delivering value via products and services.

Unleash the power of a unified Solution for ITSM & ITOM

What is covered:

• The pitfalls of a fragmented ITSM and ITOM ecosystem
• The benefits of a unified ITSM and ITOM solution
• Common use cases for unified ITSM and ITOM

How to Reduce Unplanned Work & Increase Customer Value with Transparency & Automation

Find out how key ITIL practices such as Monitoring & Event, Incident and Problem Management pair nicely with Data Analytics, AI-Ops and Kanban boards.

Why "Digital Engagement" is Critical for Support...and how to Achieve it

What is covered:

• Inform and keep Remote Workers up to date on Critical information
• Gain Access to "new to them" remote productivity applications
• Get just in time information to the user via your Knowledge Management Process
• Enable them to Collaborate with their peers to crowd source

Learn how Digital Transformation Translates into IT Service Delivery

Disruptive web technologies represent a double-edged sword to business goals. They create real opportunity to accelerate digitally enabled value delivery and improve customer engagement and experience.

IT Service Management for 2020

Transform the Customer Experience through Self-Service, Mobile and AI

The landscape of Self-Service today, while functional for some, is still considered to be an obstacle course for users at many organizations. Even though “search” has been integrated into most End-User Portal experiences for years, the quality of results from those searches continues to be very hit or miss.

10 Quick Wins to Transform Your IT Service Desk from Good to Great

Drive improvement through self-service, knowledge management, and automation

Most IT service desks aspire to improve across all three of better, faster, and cheaper; but what does your service desk need to do to jump from good to great?

How to unlock service excellence with unified ITSM & ITOM

Transform your approach to Digital Transformation with unified ITSM & IT Operations Management (ITOM)

ITSM and ITOM are two essential parts of the IT value chain. Learn how to enable business growth, with unified ITSM and ITOM.

Position Your Organization for Enterprise Service Management Success

Improve service delivery across multiple business functions

Learn how to better prepare your organization for ESM success.

Improve your ITSM delivery with AI Chatbots

Learn how an AI Chatbot integration can transform your ITSM.

How ITSM Cultural & Process Maturity Enables Your Transformation Goals

In this informative webinar Troy DuMoulin from Pink Elephant and Kevin Patterson from Axios Systems share their views and personal experience of how ITSM Process and Service Management Cultural Maturity are key enablers to achieve the goals of digital transformation.

Is It Time to Change Your ITSM Tool?

Is your ITSM tool fit-for-purpose and helping you to achieve your IT strategic vision for the 2020s?

Benefits of integrating ITSM and SAM

ITSM and IT Operations Management (ITOM) share the same goal: managing technology to deliver business value. Knowing where your organization is with respect to Software Asset Management (SAM) is the first step to understanding if you are caught in the Bermuda Triangle of SAM.