Get inspired with new ideas, practices, and innovations to fuel your digital IT transformation .
In this webinar you'll find out:
In this webinar you'll find out:
What you’ll discover:
• Why omnichannel support is the new normal
• How to develop an omnichannel channel strategy
• Cost savings associated with a successful omnichannel (opportunity for savings)
Learn More →The Service Management community has always known that the Service Desk is a key contributor to and predictor of customer value realization. This has been recently highlighted by the ITIL 4 update which has elevated the Service Desk status from a function to a critical organizational capability for delivering value via products and services.
Learn More →What is covered:
Find out how key ITIL practices such as Monitoring & Event, Incident and Problem Management pair nicely with Data Analytics, AI-Ops and Kanban boards.
Learn More →What is covered:
Disruptive web technologies represent a double-edged sword to business goals. They create real opportunity to accelerate digitally enabled value delivery and improve customer engagement and experience.
Learn More →Transform the Customer Experience through Self-Service, Mobile and AI
The landscape of Self-Service today, while functional for some, is still considered to be an obstacle course for users at many organizations. Even though “search” has been integrated into most End-User Portal experiences for years, the quality of results from those searches continues to be very hit or miss.
Learn More →Drive improvement through self-service, knowledge management, and automation
Most IT service desks aspire to improve across all three of better, faster, and cheaper; but what does your service desk need to do to jump from good to great?
Learn More →Transform your approach to Digital Transformation with unified ITSM & IT Operations Management (ITOM)
ITSM and ITOM are two essential parts of the IT value chain. Learn how to enable business growth, with unified ITSM and ITOM.
Learn More →Improve service delivery across multiple business functions
Learn how to better prepare your organization for ESM success.
Learn More →The What, Why, Where, and How of Digital Service Transformation
Find out the opportunities of ESM for your organization with Stephen Mann of ITSM.Tools.
Learn how an AI Chatbot integration can transform your ITSM.
Learn More →In this informative webinar Troy DuMoulin from Pink Elephant and Kevin Patterson from Axios Systems share their views and personal experience of how ITSM Process and Service Management Cultural Maturity are key enablers to achieve the goals of digital transformation.
Learn More →Is your ITSM tool fit-for-purpose and helping you to achieve your IT strategic vision for the 2020s?
Learn More →
ITSM and IT Operations Management (ITOM) share the same goal: managing technology to deliver business value. Knowing where your organization is with respect to Software Asset Management (SAM) is the first step to understanding if you are caught in the Bermuda Triangle of SAM.
Looking for ITSM tools? Find out why understanding your IT maturity level is key to selecting fit-for-purpose ITSM technology.
Learn More →We examine the nature of the demands put on your service desk and discuss strategies and tools to manage service desk traffic more effectively.
Learn More →Practical tips on how you can use social IT to drive your knowledge management strategy and boost IT productivity.
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IT Service Management
IT Operations Management