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Swansea_building

Podcasts

Stay up to date with the latest trends and developments. Listen to interesting industry insights on the move.

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5 bad habits that kill service innovation

The barriers and pitfalls that prevent companies from turning great ideas into real innovations.

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innovation
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Build a business case for IT investment

The business case is the stage at which most new innovations are likely to stumble. Learn how to build a strong IT business case in this podcast.

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businesscase, innovation
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Improve ITSM with user feedback

Find out how you can build a Voice-of-the-User (VoU) program to engage with end users, align services with expectations and drive innovation to meet changing demands.

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csi
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Ask the right questions to improve services

The right questions will help you gather that information you need to make sound strategic planning and improvement decisions.

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csi, itmaturity
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Building a service-oriented enterprise

Business applications drive business process productivity, ESM drives back-office by improving flow of value between departments. Discover how you can facilitate better ESM and become a more service-oriented organization.

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esm
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How to implement Enterprise Service Management (ESM)

ESM is all about expanding the service principles, practices and tools that have worked for IT into other service domains. But where do you start?

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esm
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The secret to integrating ITSM and ITAM

Service management and asset management need to work together to improve IT productivity, reduce costs, and accelerate innovation.

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itam
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Why should I care about the IT customer experience?

With high expectations being set in their consumer lives, employees expect a slick service experience from IT.

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cx
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How to improve the end user experience (Pt1)

Implementing a well-communicated Customer Experience Management strategy is one of the key steps to improving overall customer experience.

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cx
p_9_2

How to improve the IT end user experience (Pt2)

Focusing on measurements and governance, this episode summarizes what you need to build, evolve and maintain great customer experience..

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cx
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What is SIAM and what can it do for you?

Manage complex multi-sourced supply chains more effectively with good Service Integration & Management (SIAM).

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siam
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The 4 models of SIAM

How to apply management control over a complex, multi-sourcing landscape.

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siam
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How to tackle the challenges of SIAM adoption

What must you consider before commencing a SIAM program?

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siam
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How to consolidate multiple ITSM tools

Are you struggling to maintain multiple Service Desk and ITSM tools? Find out how you can simplify without disrupting services.

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consolidation