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The barriers and pitfalls that prevent companies from turning great ideas into real innovations.
Learn More →The business case is the stage at which most new innovations are likely to stumble. Learn how to build a strong IT business case in this podcast.
Learn More →Find out how you can build a Voice-of-the-User (VoU) program to engage with end users, align services with expectations and drive innovation to meet changing demands.
Learn More →The right questions will help you gather that information you need to make sound strategic planning and improvement decisions.
Learn More →Business applications drive business process productivity, ESM drives back-office by improving flow of value between departments. Discover how you can facilitate better ESM and become a more service-oriented organization.
Learn More →ESM is all about expanding the service principles, practices and tools that have worked for IT into other service domains. But where do you start?
Learn More →Service management and asset management need to work together to improve IT productivity, reduce costs, and accelerate innovation.
Learn More →With high expectations being set in their consumer lives, employees expect a slick service experience from IT.
Learn More →Implementing a well-communicated Customer Experience Management strategy is one of the key steps to improving overall customer experience.
Learn More →Focusing on measurements and governance, this episode summarizes what you need to build, evolve and maintain great customer experience..
Learn More →Manage complex multi-sourced supply chains more effectively with good Service Integration & Management (SIAM).
Learn More →How to apply management control over a complex, multi-sourcing landscape.
Learn More →What must you consider before commencing a SIAM program?
Learn More →Are you struggling to maintain multiple Service Desk and ITSM tools? Find out how you can simplify without disrupting services.
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IT Service Management
IT Operations Management