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New multi-sourcing supply chains use a blend of suppliers to deliver better services. However, these complex service models require careful management. Organizations need good visibility over the performance of individual suppliers—and the whole supply chain.
assyst helps you plan out successful outsourcing decisions. Accurate service quality and cost metrics help you evaluate outsourcing options against each other and against in-house delivery. Visual service maps help you plan the integration of new suppliers into your existing service supply chains. Structured SLAs ensure accountability and that expectations are always understood.
Automated monitoring and SLA tracking continuously measures supplier performance against expectations. When performance slips, incidents can be automatically created and routed to vendors through automated emails or via direct integration into the supplier’s ticketing system. Dashboards give you complete visibility over service and vendor performance, as well as the volume and status of open vendor tickets.
“Due to its flexibility and scalability, assyst was able to accompany the evolution of our business from 10 to 37 billion euros in four years.”
assyst lets you manage supplier contracts and payments inside your IT management system, so you can see contracts within the context of services, infrastructure, and operations. Create supplier and contract records to give you full financial visibility over your sourcing landscape and costs. Automated alerts notify you when contracts are up for renewal. Integration with your finance system enables automated processing of monthly and annual supplier subscription payments.
“assyst is at the heart of the IT organisation; effectively one system that rules them all..”
HULL CITY COUNCIL
Contract and supplier management is a core part of the assyst IT management solution. No integration required.
Manage supplier details, support contacts, contract documents and SLAs in one place.
Quick visibility of contract status, supplier performance metrics and costs.
Model and automate the flow of services and turnaround times to ensure business objectives are met.
Attach multi-level SLAs to vendors, services, support tickets, and tasks
Quickly set up integration bridges to automatically create tickets in supplier systems.
Find out more about other IT management features you get with assyst.
Get a complete view of IT demands and costs with all IT financial management (ITFM) data in one place.
Take control over a complex landscape of services and customers.
Apply practical rules for Governance, Risk and Compliance Management (GRCM).
Automation makes it easy to check and prove compliance in minutes, not weeks.
Manage your team’s capacity and workload to ensued deadlines are met.
Right-size your license positions to better track business demand.
Find out how you can better manage complex IT service supply chains.
How to apply management control over a multi-sourcing landscape.
What you need to consider before commencing a SIAM program.