Saudi Post Thumnail

Saudi Post Realizes Digital Transformation with assyst

Over 600 enterprise services are supported in assyst, ranging from IT Services to Facilities services.

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government;itam;esm
Creditsafe thumbnail

Axios assyst Rated Clear Winner by Creditsafe across ITSM Vendors

The fastest-growing company in the credit information sector, Creditsafe, vastly improves its IT operations with assyst.

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MMG thumbnail

MMG Transforms Global Shared Business Services with assyst

Global leader in the mining sector achieves visibility of service requests across multiple languages and locations.

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Somerset

Somerset County Council sees a 65% increase in tickets logged

Enterprise Service Management (ESM) revolutionizes Somerset County Council in just 12 months with assyst.

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esm; selfservice
Equalit

assyst help Equalit provide fast and stable services through chain monitoring

With assyst, Equalit is able to provide continuous professionalization of its IT Service Management in order to improve the quality of their ICT service...

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professionalservices;selfservice;servicedesk;csi
Pact

PACT Group: From ServiceNow to assyst

Service Desk transformation completed in just 9 weeks with assyst.

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servicedesk, digitaltransformation
Swansea

City and County of Swansea: From BMC Remedy to assyst

Achieved scoping to go-live in 106 days.

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government, servicedesk, selfservice, servicecatalog, passwordreset
Dubai

Dubai Courts boosts IT performance by 60% and IT customer satisfaction by 75% with assyst.

 

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legal, government, itprocess, cx, cmdb, alignment
Govt agency

Finding the balance between compliance and flexibility

Government agency achieves compliance while offering end users choice.

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government, itam, itom, monitoring, servicecatalog, automation, itprocess, remotecontrol, sam
Focus on business

Focus on Business: assyst delivers quality service across all business areas

assyst gives Focus on Business real-time access to enriched infrastructure and operations data and analytics for better, faster decision-making.

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professionalservices, monitoring, asset discovery, serviceautomation, innovation, itam
Azimut

assyst accompany the evolution of Azimut from a 10 to a 37bn Euros business in four years.

assyst's flexibility and scalability helps Azimut evolve business from 10Bn to 37Bn in four years.

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financial, siam, itprocess
Emirates

Increased efficiency for Emirates Advanced Investments Group (EAIG)

Shared services model delivers 60% efficiency boost and a 40% increase in IT customer satisfaction.

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financial, cmdb, itam, esm, itprocess, cx
University of Canterbury

University of Canterbury halve the number Service Desk calls in first 6 months

University replaces BMC Remedy with assyst and reduces service desk calls by 50% within 6 months.

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education, itam, servicedesk, selfservice, esm
Scottish Gov

assyst enable Scottish Government's full control of every area of the business

Using assyst to improve services in IT, HR, Facilities, and Finance.

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government, esm, selfservice, cmdb, servicedesk, automation, innovation
BRIC

Brussels Regional Informatics Centre increase customer satisfaction

BRIC service desk increases customer satisfaction for more than 30,000 users with assyst.

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government, itprocess, cx, servicecatalog
Forestry Commission

Forestry Commission increase self-reliance and reduce service desk calls

Forestry Commission transforms services across all functions and boosts customer satisfaction with assyst.

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government, esm, selfservice, servicecatalog, cmdb, cx, innovation
Xentrall

assyst streamline and increase process efficiency for Xentrall

Xentrall moves 69% of incidents and requests to end user self-service portal: customers now happier.

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esm, selfservice, cx, knowledge, servicecatalog
Scotlands Rural College

assyst deliver tagible benefits across SRUC's organization

Scotland's Rural College gets central visibility and control over IT I&O processes, data, and analytics with assyst.

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education, esm, itprocess, analytics, reporting
Hull CC

assyst gives Hull City Council complete visibility of all of its IT assets

Hull City Council rolls out cross-functional service desk support to entire organization of 14,000 people.

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government, esm, cmdb, servicedesk, itprocess
Large Global Retailer

assyst introduce tracking and facilitation of service improvements

£3.1 million saved in the first 18 months with assyst.

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retail, cx, knowledge, automation, itprocess
Fife Council

Fife Council achieve significant time and resource efficiencies

Leading Scottish council deploys service catalog to 16,000 employees with assyst.

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government, servicecatalog, selfservice, itprocess, automation
East Riding of Yorkshire Council

East Riding Council improve their IT Service Management performance

English council transforms IT services with assyst.

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government, servicedesk, itprocess, cx, change
Dudley

assyst underpins all of Dudley Council's ICT processes

assyst helps Dudley Metropolitan Borough Council "do better with less".

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government, itprocess, servicedesk, cx
Allied Bakeries

Allied Bakeries' tremendous improvement in efficiency with assyst

"We were looking for a flexible system which encompassed all our activities."

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manufacturing, itsm, itprocess, servicedesk, cx
Saudi Hollandi bank

Saudi Hollandi Bank's new powerful process automation

Full-service bank tames the complexity of banking IT and accelerates innovation with assyst.

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financial, itprocess, automation
SAIB

Saudi Investment Bank gain full control, slicker workflows and happier workforce

Saudi Arabia's fastest-growing bank reduces service desk calls by 85%, releasing 40% of IT team time to focus on innovation.

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financial, selfservice, automation, itprocess, servicecatalog
Gulf News

Gulf News' 49% reduction in the number of incidents per week within 6 months

Leading newspaper boosts IT maturity and IT customer satisfaction through better visibility, insight, and automation.

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media, cx, automation, servicedesk, servicecatalog, cx, analytics
Arab Bank

Standardization, efficient support and economies of scale for Arab Bank

Leading bank unifies IT management to achieve complete visibility and control with assyst.

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financial, itprocess, automation
Prosystems IT

Prosystems IT optimize previously inconsistent and inefficient workflows

prosystems IT chose assyst as its central IT Service Management (ITSM) solution for consolidated service provision.

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msp, tech, automation, monitoring
KSB

KSB reduce database maintenance effort and operational costs

Manufacturer solves multi-language IT support issues with assyst.

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manufacturing, cmdb, servicedesk, itam, reporting, innovation
LEAF

LEAF reduce IT costs with better management and consolidation of resources

LEAF consolidates six help desks into one consolidated service center with assyst.

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manufacturing, consolidation, hpreplacement, itprocess
Department of Conservation

assyst deliver transparency and reduced expenditure on support services to DOC

Department of Conservation moves 90% of staff to digital service catalog in just 12 weeks, improving the perception of IT.

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government, servicecatalog, selfservice, sharedservice, cx
Student loans company

SLC improve reporting for SLA tracking and customer services

Student Loan Company selects assyst to support growth, agility and innovation.

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government, cmdb
Government IT teams

Government IT teams save 16,000 hours of travel

Central visibility and control transforms IT operations management with assyst.

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government
Sobeys

Sobeys regulate IT costs and replace fragmented ITSM tool with assyst

Major retailer transforms IT to become more transparent and business-aligned.

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retail, alignment, itprocess, tooling, servicecatalog, alignment