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CS_Equalit_NL

Equlit

With assyst, Equalit is able to provide continuous professionalization of its IT Service Management in order to improve the quality of their ICT service to end users, whilst ensuring ITIL® best practices are followed.

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professionalservices;selfservice;servicedesk;csi
CS_PACT

PACT Group: From ServiceNow to assyst

Service Desk transformation completed in just 9 weeks with assyst.

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servicedesk, digitaltransformation
CS_Swansea

City and County of Swansea: From BMC Remedy to assyst

Achieved scoping to go-live in 106 days.

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government, servicedesk, selfservice, servicecatalog, passwordreset
CS_Dubai_Courts

Dubai Courts

Dubai Courts boosts IT performance by 60% and IT customer satisfaction by 75% with assyst.

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legal, government, itprocess, cx, cmdb, alignment
CS_Focus_on_business

Focus on Business

assyst gives Focus on Business real-time access to enriched infrastructure and operations data and analytics for better, faster decision-making.

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professionalservices, monitoring, asset discovery, serviceautomation, innovation
CS_azimut

Azimut

assyst's flexibility and scalability helps Azimut evolve business from 10Bn to 37Bn in four years.

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financial, siam, itprocess
CS_Cloetta

Cloetta

Cloetta replaces HP with assyst to get global visibility and control over IT services, infrastructure, and operations.

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retail, cx, servicedesk, servicecatalog, itprocess
CS_EAIG

Emirates Advanced Investments Group (EAIG)

Shared services model delivers 60% efficiency boost and a 40% increase in IT customer satisfaction.

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financial, cmdb, itam, esm, itprocess, cx
CS_Plains_Midstream

Plains Midstream

Energy giant transforms IT services and improves IT customer satisfaction with assyst.

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energy, itmaturity, cx, servicecatalog, change
CS_University_of_Canterbury

University of Canterbury

University replaces BMC Remedy with assyst and reduces service desk calls by 50% within 6 months.

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education, itam, servicedesk, selfservice, esm
CS_Scottish_Gov

Scottish Government

Using assyst to improve services in IT, HR, Facilities, and Finance.

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government, esm, selfservice, cmdb, servicedesk, automation, innovation
CS_BRIC

Brussels Regional Informatics Centre (BRIC)

BRIC service desk increases customer satisfaction for more than 30,000 users with assyst.

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government, itprocess, cx, servicecatalog
CS_Wildberries

Wildberries

Retailer achieves 258% ROI over 3 years with assyst.

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retail, esm, itprocess, servicecatalog, roi
CS_Forestry_Commission

Forestry Commission

Forestry Commission transforms services across all functions and boosts customer satisfaction with assyst.

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government, esm, selfservice, servicecatalog, cmdb, cx, innovation
CS_Xentrall

Xentrall

Xentrall moves 69% of incidents and requests to end user self-service portal: customers now happier.

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esm, selfservice, cx, knowledge, servicecatalog
CS_Mohawk

Mohawk

Mohawk increases first line resolution and improves customer service for its 35,000 employees with assyst.

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manufacturing, selfservice, cx, knowledge, itprocess
CS_SRUC

SRUC

Scotland's Rural College gets central visibility and control over IT I&O processes, data, and analytics with assyst.

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education, esm, itprocess, analytics, reporting
CS_Hull_County_Council

Hull City Council

Hull City Council rolls out cross-functional service desk support to entire organization of 14,000 people.

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government, esm, cmdb, servicedesk, itprocess
CS_Large_Global_Retailer

Large Global Retailer

£3.1 million saved in the first 18 months with assyst.

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retail, cx, knowledge, automation, itprocess
CS_fife_council

Fife Council

Leading Scottish council deploys service catalog to 16,000 employees with assyst.

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government, servicecatalog, selfservice, itprocess, automation
CS_East_Riding_Yorkshire_Council

East Riding Council

English council transforms IT services with assyst.

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government, servicedesk, itprocess, cx, change
CS_Dudley_Council

Dudley Council

assyst helps Dudley Metropolitan Borough Council "do better with less".

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government, itprocess, servicedesk, cx
CS_allied_bakeries_thumbnail

Allied Bakeries

"We were looking for a flexible system which encompassed all our activities."

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manufacturing, itsm, itprocess, servicedesk, cx
CS_Mvideo

M Video

Russian retail giant automated business processes with assyst.

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retail, itsm, selfservice, knowledge, cmdb, itprocess
CS_Onlanta

Onlanta

Improved IT agility reduces customer go-live time by 70%, enabling Russian MSP to achieve a $1m increase in annual revenue.

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msp, tech, itprocess, cmdb
CS_Home_Properties

Home Properties

National real estate giant improves IT maturity and the end user experience with assyst.

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professionalservices, selfservice, servicedesk, cx, passwordreset
CS_Saudi_Hollandi_Bank

Saudi Hollandi Bank

Full-service bank tames the complexity of banking IT and accelerates innovation with assyst.

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financial, itprocess, automation
CS_SAIB_thumbnail

Saudi Investment Bank

Saudi Arabia's fastest-growing bank reduces service desk calls by 85%, releasing 40% of IT team time to focus on innovation.

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financial, selfservice, automation, itprocess, servicecatalog
CS_Gulf_News

Gulf News

Leading newspaper boosts IT maturity and IT customer satisfaction through better visibility, insight, and automation.

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media, cx, automation, servicedesk, servicecatalog, cx, analytics
CS_Arab_Bank

Arab Bank

Leading bank unifies IT management to achieve complete visibility and control with assyst.

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financial, itprocess, automation
CS_prosystems

Prosystems IT

prosystems IT chose assyst as its central IT Service Management (ITSM) solution for consolidated service provision.

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msp, tech, automation, monitoring
CS_KSB

KSB

Manufacturer solves multi-language IT support issues with assyst.

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manufacturing, cmdb, servicedesk, itam, reporting, innovation
CS_Fis_Kordoba

FIS Kordoba

Software & services provider selects assyst for multi-client support, auditing, and data security.

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msp, tech, cx, cmdb, servicecatalog, itprocess
CS_Dekra

Dekra

Europe's leading vehicle safety organization replaces BMC Remedy with assyst as a more fit-for-purpose solution.

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government, servicedesk, CMDB
CS_LEAF_thumbnail

LEAF

LEAF consolidates six help desks into one consolidated service center with assyst.

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manufacturing, consolidation, hpreplacement, itprocess
CS_Department_of_Conservation

Department of Conservation

DOC moves 90% of staff to digital service catalog in just 12 weeks, improving the perception of IT.

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government, servicecatalog, selfservice, sharedservice, cx
CS_Corrs_Chambers_Westgarth

Corrs Chambers Westgarth

Major law firm centralizes IT operations and reporting to bring order to chaos.

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legal, professionalservices, itprocess, servicecatalog
CS_SLC

Student Loans Company

SLC selects assyst to support growth, agility and innovation.

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government, cmdb
CS_Gov_ITOM

Government IT teams save 16,000 hours of travel

Central visibility and control transforms IT operations management with assyst.

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government
CS_Sobeys

Sobeys

Major retailer transforms IT to become more transparent and business-aligned.

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retail, alignment, itprocess, tooling, servicecatalog, alignment
CS_ITAM_compliance_flexibility

Finding the balance between compliance and flexibility

Government agency achieves compliance while offering end users choice.

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government, itam, itom, monitoring, servicecatalog, automation, itprocess, remotecontrol, sam