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IT Management for 
Federal, Public Sector & Government

Streamline services and offer a modern digital citizen experience

Facing the challenge of public services in the digital age 

Public and government organizations face a triple challenge: cut costs, accelerate service delivery and support, and transform the way they interact with citizens to meet the expectations of the digital age. 

Public sector digital transformation

assyst gives you the data and tools you need to streamline service operations and deliver a modern digital experience, while maintaining strict security and compliance. 

Streamline services 

In response to pressure to “do more with less” public sector agencies need to cut waste, accelerate value delivery, and become more responsive to citizen problems. assyst’s service automation enables end-to-end service automation and accelerated problem-solving—across IT and citizen services—reducing labor costs in IT and beyond by up to 50%. 

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New digital touchpoints

new_digital_touchpoints Simplify the citizen experience with a consumer-style digital portal, providing web and mobile access to services and support, 24/7. Native integration with back-end processes gives citizens complete transparency of progress behind the scenes, boosting citizen satisfaction ratings.

Security and compliance

security_and_compliance-1Get complete visibility over your IT environment and associated risks. Automate the detection and resolution of common compliance and security issues with zero-touch IT automation—leaving your compliance and security teams free to solve new threats and issues.

"We chose assyst because it is so much more than a Help Desk tool, it is an enterprise solution that will fit our needs now and in the future."
DUBAI COURTS
"assyst helps us make big savings with self-service and process automation, which is crucial when government cuts are tightening our budget."
DUDLEY METROPOLITAN BOROUGH COUNCIL

Efficiency. Transparency. Security. Compliance.

Managing your internal and citizen service portfolios
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Automation

Accelerate service delivery and support processes with end-to-end process automation and control.

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Dashboards

Real-time visibility over IT performance and citizen satisfaction.

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Service Portfolio

Manage IT and non-IT services more efficiently.

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Stability

Eliminate service outages with automated detection and resolution, cutting fix times down from days to seconds.

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Agility

Respond to emerging citizen needs faster with drag-and-drop service design tools.

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Consolidation

Replace multiple point solutions with one app for reduced costs and overheads.

See how assyst can help you level-up IT productivity with automation

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Sobeys case study

“23% increase in resolution within SLA on Critical Priority Incidents.”

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sobeys

assyst is a single IT management app, integrated by design.

Find out more about the IT management features you get with assyst

Service Catalog

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Improve the IT customer experience with a consumer-style service catalog.

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IT Dashboards 

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Get instant, real-time visibility of IT performance, wherever you are. Build custom dashboards in minutes.

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Service Portfolio & Design 

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Take control over a complex landscape of services and customers.

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Security Operations Management

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Integrate IT ops and SecOps to automatically detect and route/resolve security incidents.

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Orchestration & Automation 

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Powerful process control and simple integration enables end-to-end service automation. 

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Service Desk Software

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Empower your agents with the smart technology they need to fix and close more incidents first time.

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Financial Management 

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Get a complete view of IT demands and costs with all IT financial management (ITFM) data in one place. 

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Resource Planning 

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Manage your team’s capacity and workload to ensued deadlines are met. 

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Security Operations Management

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Integrate IT ops and SecOps to automatically detect and route/resolve security incidents.

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Helping you on your journey to digital transformation

Video

webinar

Enterprise Service Catalog: Bring all your internal service providers together in a single enterprise portal

IT can create business value by enabling service management in other areas of the business.

  • HR
  • Facilities
  • Accounts
  • And more

2 minute watch

 

Whitepaper

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The 7 attributes of high-performing IT service organizations

How perspective, outsourcing strategy, collaboration, and priorities impact performance.

  • Why IT needs to step up
  • Why maturity matters
  • Business vs technology focus
  • Accounts
  • And more

20 minute read

 

Podcast

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Make your service catalog user-centric

5-step guide to increasing adoption and ROI.

  • How to design a more intuitive service catalog
  • How to drive continual improvement
  • Insights, tips and pitfalls

25 minute read

 

Find out how you can streamline your service portfolio with assyst