Connect IT and business people across the globe with a gamified collaboration platform—capturing and sharing knowledge to solve business problems faster.
Better insight, collaboration, agility, and automation help you put new technology solutions in the hands of employees and customers faster than the competition.
Sharon Taylor, Chief Architect of ITIL v3, explores the art of Service Catalog management:
how to create a Service Catalog and what to avoid; the challenges, benefits and 5 top tips on setting it up and improving it.
Why you should care about the IT customer experience...and what you can do about it
Today, the customer experience is as important as the quality of service.
35 minute read
5 bad habits that kill innovation and how to avoid them
Tearing down the roadblocks to better services, business productivity and the elusive competitive edge.
15 minute read
Key questions you need to ask to improve service delivery
Asking the right questions will help you gather the information you need to make sound strategic planning decisions.
20 minute read
