Complex supply chains produce benefits that are greater than the sum of their parts. Multiple vendors need to work together to optimize their contributions in ways that benefit the whole. Suppliers need visibility of—and communication with—upstream and downstream contributors.
assyst acts as a single source of truth for service management, storing service models and all related operational and support information. A central system which enables secure sharing of relevant service data is a critical success factor for efficient management of complex multisource service supply chains.
Sharon Taylor, Chief Architect of ITIL v3, explores the art of Service Catalog management:
how to create a Service Catalog and what to avoid; the challenges, benefits and 5 top tips on setting it up and improving it.
What is SIAM and what can it do for you?
Find out how you can better manage complex IT service supply chains.
6 minute listen
Defining the 4 models of SIAM and ‘true service integration’
How to apply management control over a multi-sourcing landscape.
7 minute listen
SIAM: Key challenges and service design principles
What you need to consider before commencing a SIAM program.
7 minute listen
