IT Customer Experience (ITCX)

Deliver consumer-style service experiences that make end users happy

Achieving great service and a better perception of IT

Transform the end user experience with accelerated IT operations and a new digital IT interface.

ITSM_service_catalog_Digital_user_experience_174

Digital IT store Let users pick and order services and devices from a web and mobile service catalog

Collaboration Create a vibrant online IT community online IT community, sharing knowledge globally sharing knowledge globally

Omnichannel Give users a choice of web, mobile, phone and walk-up channels

Simple, modern IT customer experience

Better services. Better service experience.

Redefining the IT-user interface

Give employees choice of when, where, and how they interact with IT: across web, mobile, phone, and walk-up access points.

Single view of the customer

As a single app for IT management, assyst gives you a complete view of the IT customer in a single pane of glass: who they are, the devices they use, the services they consume, their support history, requests, costs, and more.

Lightning fast delivery

assyst combines an award-winning IT web portal with intelligent back-end process automation, enabling instant delivery of digital services to employees—with zero manual intervention from IT.

"With assyst we have met our customer requirements, increased service quality and customer satisfaction."
FIS CORDOBA

"assyst self-service has increased our customer satisfaction. Users are now able to log and track their own incidents and feedback has been positive all round."
DUBAI COURTS

Achieve great service and a better perception of IT

Deliver consumer-style service experiences that make end users happy.

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How to Quantify the ROI of Omnichannel ITSM

An Omnichannel Support Strategy Can Save You Millions of Dollars Every Year

Boost IT customer satisfaction with assyst

Find out more about how assyst can transform the IT customer experience

Service Catalog

Improve the service customer experience with a consumer-style service catalog.

Provide user-friendly web and mobile alternatives to calling the service desk.

Open collaboration platform promotes information sharing and solution crowd-sourcing.

Password Reset

Divert up to 25% of calls away from your service desk with this simple end-user password recovery tool.

Automation

Deliver customer outcomes faster with codeless drag-and-drop process automation.

Service Desk Software

Empower your agents with the technology they need to find, fix and close incidents first time.

Axios and assyst credentials, why CIOs trust us

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Efficiency
40% Of IT people’s time reclaimed
“The reduction of calls we have achieved through self-service in assyst has given our team an 40% of time back to focus on innovation.” SAIB

Usability
50% Of calls diverted to web
Our initial target was for 50% of calls to go through the web. We achieved this within a few weeks of go-live.” Fife Council

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Speed
70% Faster go-live
“Our engineers estimate that implementing any other solution would have taken us at least 70% (around six months) longer.” ONLANTA

Cost Reduction
34% Reduction in support costs
“We transformed our end user experience through rolling out the assyst digital IT portal to 25,000 employees in 90 days.” Mohawk Industries

Helping you on your journey to digital transformation

Whitepaper

Why you should care about the IT customer experience...and what you can do about it

Today, the customer experience is as important as the quality of service.

The importance of CX to IT
What good CX looks like
How to improve the IT customer experience

35 minute read

How-to guide

How to guide: Improve IT by leveraging end user feedback

Capture, analyse and action feedback from business users as a strategic resource for improving IT.

How to build a Voice of the User (VoU) program
End user community engagement

30 minute read

Whitepaper

What are you doing to enhance the IT service experience?

What great IT service looks like…and how to achieve it.

IT service experience strategy
Servicing value demand
Servicing failure demand

35 minute read

Improve the employee experience with assyst. Find out how.

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Test Drive assyst - ITSM & ITOM Solution

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IT Customer Experience (ITCX)

Achieving great service and a better perception of IT

Simple, modern IT customer experience

Redefining the IT-user interface

Single view of the customer

Lightning fast delivery

Achieve great service and a better perception of IT

Boost IT customer satisfaction with assyst

Service Catalog

Self-Service

Collaboration

Password Reset

Automation

Service Desk Software

Axios and assyst credentials, why CIOs trust us

Helping you on your journey to digital transformation

Whitepaper

How-to guide

Whitepaper

Improve the employee experience with assyst. Find out how.

Test Drive assyst - ITSM & ITOM Solution

Request a demo today

Test Drive assyst - ITSM & ITOM Solution

30 day instant SaaS trial

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