Sharon Taylor, Chief Architect of ITIL v3, explores the art of Service Catalog management; how to create a Service Catalog, and what to avoid; the challenges, benefits and 5 top tips on setting it up and improving it.
Create a vibrant IT community—collaborating across boundaries to accelerate work and drive innovation.
Facilitate open collaboration between employees and IT, between IT teams, and between business departments.
Collaboration sessions are automatically captured as searchable knowledge artefacts.
Searchable user profiles make finding the right collaborators simple.
Expand collaboration and gamification across other internal service domains like HR and Facilities.
Collaboration and gamification are part of the
Automate IT service and IT operations processes with this codeless drag-and-drop process designer.
Empower your agents with the smart technology they need to fix and close more incidents
Boost your organization’s knowledge pool with a powerful global platform for sharing and crowd-sourcing.
Divert up to 25% of calls away from your service desk with this simple employee password recovery tool.
Quit reinventing the wheel and make real progress.
Give your IT people access to the information and tools they need to perform while out in the field.
Get instant, real-time visibility of IT performance—wherever you are. Build custom dashboards in minutes.
ITSM + ITOM + ITBM in one app. Ready-to-go. No coding required.
Break down barriers and promote open collaboration
5 minute read
Gamification in service management
What gamification can do for service management
5 minute read
From system of record to system of engagement
5 minute read
