ITSM BlogLatest Articles
Published: 07 July 2015
Gamification isn’t new. Sales managers have been using competition as a motivation tool for decades. What is new is the application of competition and other game mechanics to other areas of the business – IT included.
But people in IT are still wondering where to start. How do you join the dots between game mechanics and real-life improvements in productivity, service quality and IT customer satisfaction?
Published: 24 June 2015
When thinking about knowledge management, the traditional approach is to think about the processes you will need to create knowledge content. How do you squeeze knowledge out of subject matter experts? How do you validate and refine content for publication? The intention is good, but centralized authoring doesn’t work.
Published: 12 June 2015
WIT needs to harness social technology with a clear purpose. Enterprise collaboration tools are gaining traction in other areas of the business and the benefits of a more “social” business are becoming tangible. Social collaboration is destined to be the next great paradigm shift in internal corporate communication and co-working.
Published: 14 May 2015
Many businesses today aren’t just supported by technology – they’re defined by technology. In digitally-defined companies like Facebook and Amazon, the ROI of technology is indisputable, yet most organizations have been stung by very memorable IT project failures.
Published: 28 April 2015
2015 has become a defining moment for CIOs. Research such as Deloitte’s recent CIO study has highlighted that the time has come for CIOs to decide if they are going to focus on their existing core IT systems or rise to the challenge of supporting business growth through technology and service innovation.