ITSM BlogLatest Articles

  • How-to guide: building a shared-services model

    Author: Patrice Burnside
    Published: 11 March 2016

    Better analytics and automation can empower your IT department to tackle issues that have potentially existed for decades. But that doesn’t detract from the sheer complexity of creating a shared-services model, also known as a Consolidated Service Desk (CSD). Yet, a CSD is achievable — and you can discover how in our latest whitepaper.