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  • 7 in ’17: the key ITSM goals and challenges this year

    Author: stephen.brunsdon
    Published: 21 December 2016

    ITSM trends for 2017 are seemingly endless: CMDB, Software Asset Management (SAM), Service Catalog, automation, knowledge management, customer satisfaction, metrics and SIAM are all on the rise. But which of the “7 in ‘17” should your organization prioritize in the coming 12 months?