Blog assyst10 Brings Social IT Management to the Enterprise!
As social media becomes more engrained into the everyday life of the consumer, it is also becoming more pervasive within the enterprise as a means to capture pertinent data that aligns IT services to business outcomes. That is why Axios Systems recently announced the general availability of assyst10, our latest ITSM solution for both SaaS and on-premise deployments.
We could not be more excited with the news as this latest edition brings to market several critical components for delivering true social IT management for the enterprise. Unlike those who are just talking about social IT management, we are creating an IT services environment that truly integrates social technologies with the foundation ITSM capabilities desired by companies worldwide. As a result, assyst10 improves IT efficiencies and enhances the delivery of business-centric IT services, driving greater value to the end user. Social IT Management capabilities new to assyst10 include:
- IT-to-IT Collaboration: helping to solve complex issues, rapidly reducing support time and cost as well as increasing the uptime and availability of critical business services
- Peer-to-Peer Support: enabling an individual to handle multiple issues and/or requests at a single time and providing instant support
- Crowdsourced Community Support: reducing the cost of support by avoiding phone and email, allowing users to maximize their usage of key business applications
- IT Public Relations: monitoring support conversations – demonstrating that IT cares
assyst10 also provides the latest in multi-lingual capabilities, mobility and reporting – offering a series of solutions and templates that enable an immediate return in the form of customer satisfaction and cost reduction. Our customers have been the backbone of our success and we’ve taken the time to really understand their pain points and how to address them in a process-oriented, cost-considerate manner. All of the features are designed to support ITIL best practices, enabling assyst customers to reduce costs while managing services, assets and customer support in fast-paced business environments.
The feedback we’ve received has been overwhelmingly positive and we look forward to sharing customer successes in future blog posts. Further exploring the subject of social media and IT Management, we have an exclusive Webinar with ITIL Chief Architect and CEO of AGI Aspect Group, Sharon Taylor, on the 12th of June at 9AM EST and 12PM EST.
For more information and to register for the “ITIL V3 Chief Architect’s Practical Guide to Leveraging Social Media for IT Operations” webinar, please click here. Attendees are encouraged to live Tweet during the event, leveraging the hash tag #ITSMTalk.
About Axios Systems
Since 1988, Axios Systems has been committed to innovation by providing rapid deployment of IT Service Management (ITSM) software. With teams in 22 locations globally and over 1,000 successful customer SaaS and on-premise deployments, Axios is a worldwide leader in ITSM solutions, with an exclusive focus on ITSM. Axios’s enterprise ITSM software, assyst, is purpose-built, designed to transform IT departments from technology-focused cost centers into profitable business-focused customer service teams. assyst adds tangible value to each client’s organization by building on the ITIL® framework to help solve their business challenges. Axios is headquartered in the UK, with offices across Europe, the Americas, Middle East and Asia Pacific. For more information about Axios Systems, please visit our website, Twitter or YouTube channel.