Axios Systems Named Enterprise Service Management (ESM) Leader in The Forrester Wave 


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Axios Systems, IT Service Management and Operations Management specialist, has been recognized as a Leader in The Forrester Wave: Enterprise Service Management, Q4 2019. Forrester Research’s report is a detailed and rigorous 23-criterion evaluation of the 15 most significant ESM providers.  

The report by Forrester Research, a highly respected independent analyst firm, weighted key players by current offering, strategy and market presence. Axios Systems achieved the highest possible scores in the innovation road map, deployment size and commercial/pricing model categories.   

According to Forrester’s report, Axios Systems has one of the “broadest and most comprehensive IT Service Management offerings” on the market, with “strong external supplier integration and management and increasing intelligence”. The report also reinforces the strength and depth of the company’s core product assyst, referencing its integrated IT Business Management and IT Operations Management capabilities. Additionally, the report recognizes assyst as “one of the highest-value solutions” out there when it comes to features-to-price.   

Markos Symeonides, Executive Vice President at Axios Systems, said, “We are delighted to be recognized as a Leader in The Forrester Wave. This demonstrates our ongoing commitment to delivering enterprise service management innovation for our customers to improve the efficiency of their workplace.”  

Forrester is not the only analyst to recognize Axios Systems’ capabilities recently, with the company also being named in the 2019 Gartner Magic Quadrant for IT Service Management Tools. Axios Systems are one of only two leading vendors that are certified for all 16 ITIL processes by Pink Verify. 

Axios Systems has worked hard to progress its ESM capabilities in recent years, recognising its transformative potential in enterprise-class organisations. Axios Systems assyst has a multitude of inbuilt capabilities out-of-the-box that can be simply activated using in-tool no code or traditional programming. This functionality vastly reduces complexity, overheads and cost whilst increasing overall tool ROI; which is reflected in the Forrester report’s evaluation 

To learn more about Enterprise Service Management using Axios Systems assyst, click here.