The cost and complexity of owning and managing ServiceNow is turning off customers and prospects
HERNDON, VIRGINIA, 27 NOVEMBER 2020
Axios Systems has seen over 40% growth in SaaS business in the Americas as a result of ServiceNow customers experiencing rising complexity and costs—and prospective ITSM tech buyers becoming aware of the high costs and overheads of the ServiceNow platform.
Increasing ServiceNow license costs are compelling customers to question whether they are getting value for money from the ServiceNow platform: Customers are now asking - Are we getting the value and the flexibility that we were sold? What do we really need? Is ServiceNow the right ITSM strategy enabler for us?
Axios Systems’ CEO North America, Markos Symeonides commented, ”Flexibility is the ability to bend without breaking. PaaS systems offer flexibility, but it’s not as simple as that. If your customizations don’t work after an upgrade, that’s not flexibility. If your integrations don’t survive an upgrade, that’s not flexibility. If you need programmers to expand your service management across HR, Finance and Customer Support, that’s not flexibility.”
Axios have cited key wins in the Americas in both the public sector and blue-chip companies where their assyst solution was chosen over ServiceNow. The success has led to increased investment in products, services, and customer success to ensure customers are served in Axios white-glove style.
Symeonides went on to say “When ServiceNow customers experience the reality of a PaaS solution, they start to think differently about ITSM technology. With a PaaS platform, the customer pays more to take more responsibility—and customers and prospects are now realizing this.”
The Axios boss added “We offer something different: modern, ready-to-use ITSM tech without the high costs and overheads. That’s why we’re migrating ServiceNow customers to assyst and winning prospective customers in head-to-head opportunities.”
As a result of COVID-19, many organizations have struggling with reduced revenue, translating into a drop in demand for enterprise software licenses. ServiceNow’s insistence that customers will be charged for all license seats—even when empty—has angered many customers which have already suffered eye-watering license increases.
Axios’ Executive continued, “ServiceNow customers are discovering the headaches of their PaaS ITSM platform and they’re looking for an alternative vendor that simplifies ITSM for them. We build smart ITSM tech into our assyst ITSM product, so customers don’t have to. We made it easy to configure, with drag-and-drop tools that let them fit assyst around their needs. That’s why we’re being chosen over ServiceNow. That’s why we’ve gained a reputation as the number one alternative to ServiceNow. We help organizations who’ve been burned and help them get back on the right track and realizing their digital transformation and service management goals.”
Omnichannel delivery in assyst is built on a “Design Once, Deploy Everywhere” architecture to reduce ITSM tool running costs while meeting the demands of the next generation of customers.
Axios System foresee the growth spree continuing as organizations flock to technology transformation, self-service and AI driven automation to better serve their customers in a post-COVID-19 world.
Axios’ assyst solution is disrupting the market through being the flexible, affordable and enterprise proven alternative to expensive platform development vendors. It is designed to help you run and grow your service portfolio with ease—no stress, just pre-built, simple, powerful cloud technology.
assyst by Axios Systems enables you to streamline your operations and level-up business performance. The powerful yet flexible automation handles the daily workload allowing delivery teams to focus on the innovations that will make a real difference to your organization.
assyst powers digital transformation through in-tool dynamic content, workflows and analytics to empower your people to deliver work the right way at each and every touch point. Axios have pioneered AI and Machine Learning features that to deliver insights, predications and automations to the right users and the right time.
Omnichannel delivery in assyst Customer Engagement Edition (ACE) is built on a “Design Once, Deploy Everywhere” architecture to reduce ITSM tool running costs while meeting the demands of the next generation of customers.
assyst is accredited for all 16 PinkVERIFY ITIL v3 processes and supports all ITIL 4 practices out-of-the box and in a single unified solution.
About Axios Systems
For over 30 years, Axios Systems has been committed to helping customers achieve business success through the effective and efficient management of their IT services and systems. We help organizations enhance capabilities, improve maturity, and transform back-office support groups into a business-leading service delivery teams.
Axios Systems has a proven track record of success, with 1000’s of implementations in over 80 countries across all industries including many Fortune 500 businesses and large government agencies.
For more information visit www.axiossystems.com/contact-us
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