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Accelerators are quick-start bundles to enable rapid implementation of a key IT capability such as Incident Management, Problem Management, or Service Request Management. Based on what we have learned from thousands of implementations, they provide ready-to-use sets of best practice processes, reports, dashboards, business rules, notifications, escalations and all the other elements you require to quickly establish mature capabilities in a specific key area.

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Helping you on your journey to digital transformation

Integrating & Automating; Processes & Tools


SDI’s Industry Analyst Scarlett Bayes discusses the key processes for IT support functions, discusses how these processes complement each other and can be integrated, and explores automating those processes to achieve maximum efficiency.

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Choosing IT management tech


Don't make it about them. Make it about you. Find out how to choose tech that works for you.

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