Accelerators are quick-start bundles to enable rapid implementation of a key IT capability such as Incident Management, Problem Management, or Service Request Management. Based on what we have learned from thousands of implementations, they provide ready-to-use sets of best practice processes, reports, dashboards, business rules, notifications, escalations and all the other elements you require to quickly establish mature capabilities in a specific key area.
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SDI’s Industry Analyst Scarlett Bayes discusses the key processes for IT support functions, discusses how these processes complement each other and can be integrated, and explores automating those processes to achieve maximum efficiency.
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