Shows support cost information over time, with a projection of future support costs and savings
What it does:
Show support costs (historic trends and predicted future spend)
Chart type: Line graph
What you will see:
Direct costs and total costs of support
Predicted total support costs and potential savings
Suitable for these roles:
IT Operations Manager
Service Desk Manager
As a single application with a single data model, assyst makes reporting across your IT infrastructure and operations easy—because visibility is key to efficient, high-performance IT. assyst makes reporting simple with drag-and-drop dashboards, out-of-the-box reports, and easy-to-use ad-hoc reporting tools like the Report Wizard, a codeless reporting platform suitable for use by all technical and non-technical roles.
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Helping you on your journey to digital transformation
Integrating & Automating; Processes & Tools
SDI’s Industry Analyst Scarlett Bayes discusses the key processes for IT support functions, discusses how these processes complement each other and can be integrated, and explores automating those processes to achieve maximum efficiency.