Mature incident management technology streamlines the incident logging/resolution process
Support for ITIL best-practices
Auto-population of user details from simple integration with Directory Services
Auto-population of detailed service and asset information based on inputted fields
Adapt forms to suit your service desk teams' preferences
Smart Info Zone agent helper provides contextual information and suggested fixes
Integrated knowledge base and knowledge capture rapidly improves service desk performance
Integrated remote control enables on-the-spot fixes, avoiding desk-side visits
Benefits to you:
Cut time from every service desk call
Reduce cost per call
Improve first-time-fix rate
Boost IT customer satisfaction ratings
Enterprise class IT automation
Our assyst IT management platform includes smart automation tools to help you reduce operational costs and level-up IT performance. Built for codeless flexibility, assyst provides easy-to-use drag-and-drop configuration of automations to accelerate your path to a more efficient and mature IT organization.
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Helping you on your journey to digital transformation
Integrating & Automating; Processes & Tools
SDI’s Industry Analyst Scarlett Bayes discusses the key processes for IT support functions, discusses how these processes complement each other and can be integrated, and explores automating those processes to achieve maximum efficiency.