Smart incident logging

Smart incident logging

Quick incident logging and resolution

What it does:

Mature incident management technology streamlines the incident logging/resolution process

Key features:

  • Support for ITIL best-practices
  • Auto-population of user details from simple integration with Directory Services
  • Auto-population of detailed service and asset information based on inputted fields
  • Adapt forms to suit your service desk teams' preferences
  • Smart Info Zone agent helper provides contextual information and suggested fixes
  • Integrated knowledge base and knowledge capture rapidly improves service desk performance
  • Integrated remote control enables on-the-spot fixes, avoiding desk-side visits

Benefits to you:

  • Cut time from every service desk call
  • Reduce cost per call
  • Improve first-time-fix rate
  • Boost IT customer satisfaction ratings

Enterprise class IT automation

Our assyst IT management platform includes smart automation tools to help you reduce operational costs and level-up IT performance. Built for codeless flexibility, assyst provides easy-to-use drag-and-drop configuration of automations to accelerate your path to a more efficient and mature IT organization.

All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Helping you on your journey to digital transformation

Integrating & Automating; Processes & Tools

whitepaper

SDI’s Industry Analyst Scarlett Bayes discusses the key processes for IT support functions, discusses how these processes complement each other and can be integrated, and explores automating those processes to achieve maximum efficiency.

Learn More →

Choosing IT management tech

WP_choosing_it_management

Don't make it about them. Make it about you. Find out how to choose tech that works for you.

Learn more →