Smart incident logging

Smart incident logging

Quick incident logging and resolution

What it does:

Mature incident management technology streamlines the incident logging/resolution process

Key features:

  • Support for ITIL best-practices
  • Auto-population of user details from simple integration with Directory Services
  • Auto-population of detailed service and asset information based on inputted fields
  • Adapt forms to suit your service desk teams' preferences
  • Smart Info Zone agent helper provides contextual information and suggested fixes
  • Integrated knowledge base and knowledge capture rapidly improves service desk performance
  • Integrated remote control enables on-the-spot fixes, avoiding desk-side visits

Benefits to you:

  • Cut time from every service desk call
  • Reduce cost per call
  • Improve first-time-fix rate
  • Boost IT customer satisfaction ratings

Enterprise class IT automation

Our assyst IT management platform includes smart automation tools to help you reduce operational costs and level-up IT performance. Built for codeless flexibility, assyst provides easy-to-use drag-and-drop configuration of automations to accelerate your path to a more efficient and mature IT organization.

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Helping you on your journey to digital transformation

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