Service Catalog

Service Catalog

Create a web and mobile-accessible store-front for IT

What it does:

The award-winning assyst service catalog makes it easy to present your portfolio of services to employees

Key features:

  • Web and mobile accessible
  • Create and publish new services in minutes
  • Pre-integrated with service request and service fulfilment for end-to-end service automation in one app
  • Service Desk has complete visibility of service requests and status
  • Dashboards and reports drive continuous improvement of your service catalog
  • Integrated financials enable clear service accounting

How it works:

  • Create a service request form (or adapt from an existing form)
  • Use drag-and-drop process designer to create a fulfilment process
  • Decide your SLAs, cost components, and entitlements
  • Publish and track performance

Benefits to you:

  • Reduce strain on the service desk
  • Enables showback and chargeback billing to attribute IT costs to the business units where services are consumed
  • Improve IT customer satisfaction
  • Align the IT service portfolio with business demand
  • Create a one-stop-shop Enterprise Service Catalog including HR, Facilities, Finance, Admin, Travel Desk and other internal service departments

All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Helping you on your journey to digital transformation

Integrating & Automating; Processes & Tools

whitepaper

SDI’s Industry Analyst Scarlett Bayes discusses the key processes for IT support functions, discusses how these processes complement each other and can be integrated, and explores automating those processes to achieve maximum efficiency.

Learn More →

Choosing IT management tech

WP_choosing_it_management

Don't make it about them. Make it about you. Find out how to choose tech that works for you.

Learn more →