Service Catalog

Service Catalog

Create a web and mobile-accessible store-front for IT

What it does:

The award-winning assyst service catalog makes it easy to present your portfolio of services to employees

Key features:

  • Web and mobile accessible
  • Create and publish new services in minutes
  • Pre-integrated with service request and service fulfilment for end-to-end service automation in one app
  • Service Desk has complete visibility of service requests and status
  • Dashboards and reports drive continuous improvement of your service catalog
  • Integrated financials enable clear service accounting

How it works:

  • Create a service request form (or adapt from an existing form)
  • Use drag-and-drop process designer to create a fulfilment process
  • Decide your SLAs, cost components, and entitlements
  • Publish and track performance

Benefits to you:

  • Reduce strain on the service desk
  • Enables showback and chargeback billing to attribute IT costs to the business units where services are consumed
  • Improve IT customer satisfaction
  • Align the IT service portfolio with business demand
  • Create a one-stop-shop Enterprise Service Catalog including HR, Facilities, Finance, Admin, Travel Desk and other internal service departments

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