See support team workload/performance, including number of tickets and SLA performance
What it does:
Evaluate team workloads and identify where intervention may be necessary
Chart type: Bar chart
What you will see:
How many tickets are currently assigned to each service department/team
Number of breached and non-breached SLAs
Suitable for these roles:
IT Operations Manager
Service Desk Manager
IT Service Manager
As a single application with a single data model, assyst makes reporting across your IT infrastructure and operations easy—because visibility is key to efficient, high-performance IT. assyst makes reporting simple with drag-and-drop dashboards, out-of-the-box reports, and easy-to-use ad-hoc reporting tools like the Report Wizard, a codeless reporting platform suitable for use by all technical and non-technical roles.
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Helping you on your journey to digital transformation
Integrating & Automating; Processes & Tools
SDI’s Industry Analyst Scarlett Bayes discusses the key processes for IT support functions, discusses how these processes complement each other and can be integrated, and explores automating those processes to achieve maximum efficiency.