Riverbed

Riverbed

Key features:

  • Unidirectional or bidirectional flow of data
  • Create a flow of alerts, availability, capacity and performance data
  • Filter alerts to reduce monitoring noise
  • Configurable integration based on business rules

How it works:

  • Through integration, Riverbed can raise events within assyst so that the Service Desk is quickly alerted to outages that impact services.
  • The assyst Alert Bridge leverages business rules to link Riverbed and assyst together and transmit critical data, bidirectionally reducing the need to jump between tools and interfaces.
  • Allows Riverbed to create tickets within assyst
  • Tickets are automatically routed by category to the relevant team

Benefits to you:

  • Filtering the noise and distractions commonly associated with alerting systems to see the most important alerts/events.
  • Establish an IT management hub, pulling together the visibility and controls you need in a single pane of glass.

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