Accelerate repeat incident logging (e.g. repeat calls regarding a major incident)
What it does:
Simplify the process
Link calls from end users to major incidents in seconds
Enables group notification on major incident status
Benefits to you:
Service desk agents spend less time repeatedly logging the same issues
Focus more time on solving the underlying issues and IT customer service
Enterprise class IT automation
Our assyst IT management platform includes smart automation tools to help you reduce operational costs and level-up IT performance. Built for codeless flexibility, assyst provides easy-to-use drag-and-drop configuration of automations to accelerate your path to a more efficient and mature IT organization.
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Helping you on your journey to digital transformation
Integrating & Automating; Processes & Tools
SDI’s Industry Analyst Scarlett Bayes discusses the key processes for IT support functions, discusses how these processes complement each other and can be integrated, and explores automating those processes to achieve maximum efficiency.