Ensure quick and thorough analysis of issues, solutions, and workarounds
What it does:
Connect problems with guided problem processes to find root causes faster
Guide root cause analysis with defined processes
The assyst Info Zone suggests root cause analysis techniques based on previous similar issues
How it works:
Create a Problem Record as new, or from an existing Incident Record
Nominate a process to guide root cause analysis activity
Benefits to you:
Quick, simple problem logging
Accelerated root cause analysis
Resolve more problem records faster
Reduce your problem backlog and improve infrastructure quality
Enterprise class IT automation
Our assyst IT management platform includes smart automation tools to help you reduce operational costs and level-up IT performance. Built for codeless flexibility, assyst provides easy-to-use drag-and-drop configuration of automations to accelerate your path to a more efficient and mature IT organization.
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Helping you on your journey to digital transformation
Integrating & Automating; Processes & Tools
SDI’s Industry Analyst Scarlett Bayes discusses the key processes for IT support functions, discusses how these processes complement each other and can be integrated, and explores automating those processes to achieve maximum efficiency.