Process-driven Root Cause Analysis (RCA)

Process-driven Root Cause Analysis (RCA)

Ensure quick and thorough analysis of issues, solutions, and workarounds

What it does:

Connect problems with guided problem processes to find root causes faster

Key features:

  • Guide root cause analysis with defined processes
  • The assyst Info Zone suggests root cause analysis techniques based on previous similar issues

How it works:

  • Create a Problem Record as new, or from an existing Incident Record
  • Nominate a process to guide root cause analysis activity

Benefits to you:

  • Quick, simple problem logging
  • Accelerated root cause analysis
  • Resolve more problem records faster
  • Reduce your problem backlog and improve infrastructure quality

Enterprise class IT automation

Our assyst IT management platform includes smart automation tools to help you reduce operational costs and level-up IT performance. Built for codeless flexibility, assyst provides easy-to-use drag-and-drop configuration of automations to accelerate your path to a more efficient and mature IT organization.

All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Helping you on your journey to digital transformation

Integrating & Automating; Processes & Tools


SDI’s Industry Analyst Scarlett Bayes discusses the key processes for IT support functions, discusses how these processes complement each other and can be integrated, and explores automating those processes to achieve maximum efficiency.

Learn More →

Choosing IT management tech


Don't make it about them. Make it about you. Find out how to choose tech that works for you.

Learn more →