Problem Management Lightning Deployment

Problem Management Lightning Deployment

Establish best-practice Problem Management capability in record time

What it does:

The Axios Lightning Deployment of Problem Management is meant for organizations who need a quick, good practice based, out of the box implementation of Problem Management. Deployed in a short timeframe, it delivers full enterprise level assyst Problem Management functionality.

What's included:

  • Creation of services and generic assets (PC, Server, Router, etc) in the CMDB to allow logging of problems against services and assets
  • Creation of a default priority SLA for all Problems
  • Automated email notifications at pre-determined points in the problem management lifecycle to update service delivery staff and service consumers on Problem status
  • A best-practice problem management workflow, triggered automatically when a problem record is logged
  • A set of best practice problem management reports
  • Online training for all service delivery staff

Benefits to you:

  • Achieve better visibility and control over the management of problems
  • More efficient problem management operations
  • Reduced operational costs
  • Improve infrastructure quality
  • Reduce the number of incidents

Accelerators are quick-start bundles to enable rapid implementation (or improvement) of a key IT capability such as Incident Management, Problem Management, Change Management and other ITIL and ITOM processes. They provide ready-to-use processes, reports, dashboards, notifications, SLAs and all the other elements you require to quickly improve performance and maturity in a specific key area.

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