The visual problem management board allows you to centralize problem management while still collaborating and being proactive.
What it does:
Manage problem management team workloads with this visual Kanban board
Digital Kanban cards show the flow of problem records towards completion
See assigned and unassigned problems
See how many problem records are assigned to each team member
Kanban cards include time estimations and deadlines
Click on any Kanban card to drill-down into the underlying problem record
Benefits to you:
Instant view of workload and problem status
Achieve a better flow of problems to resolution
Spread the load. Avoid overloading team members.
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Helping you on your journey to digital transformation
Integrating & Automating; Processes & Tools
SDI’s Industry Analyst Scarlett Bayes discusses the key processes for IT support functions, discusses how these processes complement each other and can be integrated, and explores automating those processes to achieve maximum efficiency.