Mobile field agent tools

Mobile field agent tools

Give field engineers the power to access the information they need on the move

What it does:

Field engineers can view and update records, anywhere, or any mobile device with internet connectivity

Key features:

  • Access support records
  • View CMDB asset information and system/service relationships/dependencies
  • Find knowledge base articles to solve problems

Benefits to you:

  • Engineers always know where to go next
  • No more paper records to carry and complete
  • Digital collaboration with other field engineers on the move
  • Field engineers don't need to "return to base" to update records
  • Information is kept fresh

Enterprise class IT automation

Our assyst IT management platform includes smart automation tools to help you reduce operational costs and level-up IT performance. Built for codeless flexibility, assyst provides easy-to-use drag-and-drop configuration of automations to accelerate your path to a more efficient and mature IT organization.

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Helping you on your journey to digital transformation

Integrating & Automating; Processes & Tools

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SDI’s Industry Analyst Scarlett Bayes discusses the key processes for IT support functions, discusses how these processes complement each other and can be integrated, and explores automating those processes to achieve maximum efficiency.

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Choosing IT management tech

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Don't make it about them. Make it about you. Find out how to choose tech that works for you.

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