Give field engineers the power to access the information they need on the move
What it does:
Field engineers can view and update records, anywhere, or any mobile device with internet connectivity
Access support records
View CMDB asset information and system/service relationships/dependencies
Find knowledge base articles to solve problems
Benefits to you:
Engineers always know where to go next
No more paper records to carry and complete
Digital collaboration with other field engineers on the move
Field engineers don't need to "return to base" to update records
Information is kept fresh
Enterprise class IT automation
Our assyst IT management platform includes smart automation tools to help you reduce operational costs and level-up IT performance. Built for codeless flexibility, assyst provides easy-to-use drag-and-drop configuration of automations to accelerate your path to a more efficient and mature IT organization.
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Helping you on your journey to digital transformation
Integrating & Automating; Processes & Tools
SDI’s Industry Analyst Scarlett Bayes discusses the key processes for IT support functions, discusses how these processes complement each other and can be integrated, and explores automating those processes to achieve maximum efficiency.