Create and manage collaboration threads from a tablet or mobile
Search for current collaboration sessions
Create and update new collaboration threads on the move
Integration with Knowledge Management processes
How it works:
Create a new collaboration thread to solve a specific issue
View colleague profiles and decide who to invite into the thread
Rate answers to collaboration questions
Nominate best answers for formal inclusion in the Knowledge Management Database (KMDB)
Benefits to you:
Capture knowledge from IT people wherever they are
Enable focused collaboration with the right people
24/7 access to your organizational knowledge pool
Feed your KMDB and boost your organizational knowledge pool
Avoid reinventing the wheel
Enterprise class IT automation
Our assyst IT management platform includes smart automation tools to help you reduce operational costs and level-up IT performance. Built for codeless flexibility, assyst provides easy-to-use drag-and-drop configuration of automations to accelerate your path to a more efficient and mature IT organization.
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Helping you on your journey to digital transformation
Integrating & Automating; Processes & Tools
SDI’s Industry Analyst Scarlett Bayes discusses the key processes for IT support functions, discusses how these processes complement each other and can be integrated, and explores automating those processes to achieve maximum efficiency.