MTTR per Logging Category

MTTR per Logging Category

Mean Time To Repair for Incidents, Service Requests, Problems, Changes, and Tasks

What it does:

Show MTTR (in minutes) for each logging category

Chart type: Table

What you will see:

  • MTTR (in minutes)
  • Total events and number of events resolved within SLA
  • % solved within SLA

Suitable for these roles:

  • Service Desk Manager
  • IT Operations Manager

Simple reporting

As a single application with a single data model, assyst makes reporting across your IT infrastructure and operations easy—because visibility is key to efficient, high-performance IT. assyst makes reporting simple with drag-and-drop dashboards, out-of-the-box reports, and easy-to-use ad-hoc reporting tools like the Report Wizard, a codeless reporting platform suitable for use by all technical and non-technical roles.

All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Helping you on your journey to digital transformation

Integrating & Automating; Processes & Tools

whitepaper

SDI’s Industry Analyst Scarlett Bayes discusses the key processes for IT support functions, discusses how these processes complement each other and can be integrated, and explores automating those processes to achieve maximum efficiency.

Learn More →

Choosing IT management tech

WP_choosing_it_management

Don't make it about them. Make it about you. Find out how to choose tech that works for you.

Learn more →