Live Chat

Live Chat

Simple IT Support Chat connects employees with support staff

What it does:

Key features:

  • Employees can open a live instant messaging chat session with a service desk agent
  • Web and mobile accessible
  • Service desk agents can manage multiple simultaneous chats
  • Support sessions can be saved as Knowledge Base content

How it works:

  • Choose "open hours" or enable 24/7 live chat for follow-the=-sun support
  • End users opens Live Chat window from anywhere in the assystNET web portal
  • Service desk agents see and respond to chat requests
  • Agents can share documents and links with end users to resolve issues
  • Agents can create an incident record directly from the chat window

Benefits to you:

  • Give employees more choice in the way they interact with the Service Desk
  • Improve IT customer satisfaction
  • Capture support knowledge to create re-usable knowledge artefacts

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