See contextual information, automatically served up by our smart agent helper
What it does:
Automatically displays useful information to support incident resolution, root cause analysis, and other IT tasks
Real-time analysis of infrastructure data and IT records to uncover solutions to a variety of issues
The information that comes out of this process is served-up to the IT user in the form of relevant records, background information, and guidance on how to proceed/resolve
How it works:
assyst mines the rich data help with the extended CMDB, referencing infrastructure data and current/historic IT records to find the connections
The most relevant information and guidance is displayed in real time. When they change the form data, the information and suggestions the Info Zone provides changes
Benefits to you:
Faster incident resolution
Quick root cause analysis
Avoid "reinventing the wheel"
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Helping you on your journey to digital transformation
Integrating & Automating; Processes & Tools
SDI’s Industry Analyst Scarlett Bayes discusses the key processes for IT support functions, discusses how these processes complement each other and can be integrated, and explores automating those processes to achieve maximum efficiency.