Incident Management Lightning Deployment

Incident Management Lightning Deployment

Establish best-practice IT Change Management capability in record time

What it does:

The Axios Lightning Deployment of Incident Management is meant for organizations who need a quick, good practice based, out of the box implementation of Incident Management. Deployed in a short timeframe, it delivers full enterprise level assyst Incident Management functionality.

What's included:

  • A set of services created in the CMDB so that Incidents can be logged against services
  • Initial load of a service consumers list
  • Creation of a default priority SLA for all Incidents
  • Automated email notifications at pre-determined points in the Incident Management lifecycle to update service delivery staff and service consumers on incident status
  • Self-service incident logging, tracking and updating for service consumers
  • All service offerings visible to service consumers
  • Self-administration to manage service consumer and service catalog data
  • LDAP authentication to allow service consumers access to assyst self-service
  • A set of best-practice incident management reports
  • Online training for all service delivery staff

Benefits to you:

  • Achieve better visibility and control over the management of incidents
  • More efficient incident management operations
  • Reduced operational costs
  • Consistent IT customer support
  • Improved IT customer satisfaction ratings

Accelerators are quick-start bundles to enable rapid implementation (or improvement) of a key IT capability such as Incident Management, Problem Management, Change Management and other ITIL and ITOM processes. They provide ready-to-use processes, reports, dashboards, notifications, SLAs and all the other elements you require to quickly improve performance and maturity in a specific key area.

All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Helping you on your journey to digital transformation

Integrating & Automating; Processes & Tools

whitepaper

SDI’s Industry Analyst Scarlett Bayes discusses the key processes for IT support functions, discusses how these processes complement each other and can be integrated, and explores automating those processes to achieve maximum efficiency.

Learn More →

Choosing IT management tech

WP_choosing_it_management

Don't make it about them. Make it about you. Find out how to choose tech that works for you.

Learn more →