Incident Management Lightning Deployment

Incident Management Lightning Deployment

Establish best-practice IT Change Management capability in record time

What it does:

The Axios Lightning Deployment of Incident Management is meant for organizations who need a quick, good practice based, out of the box implementation of Incident Management. Deployed in a short timeframe, it delivers full enterprise level assyst Incident Management functionality.

What's included:

  • A set of services created in the CMDB so that Incidents can be logged against services
  • Initial load of a service consumers list
  • Creation of a default priority SLA for all Incidents
  • Automated email notifications at pre-determined points in the Incident Management lifecycle to update service delivery staff and service consumers on incident status
  • Self-service incident logging, tracking and updating for service consumers
  • All service offerings visible to service consumers
  • Self-administration to manage service consumer and service catalog data
  • LDAP authentication to allow service consumers access to assyst self-service
  • A set of best-practice incident management reports
  • Online training for all service delivery staff

Benefits to you:

  • Achieve better visibility and control over the management of incidents
  • More efficient incident management operations
  • Reduced operational costs
  • Consistent IT customer support
  • Improved IT customer satisfaction ratings

Accelerators are quick-start bundles to enable rapid implementation (or improvement) of a key IT capability such as Incident Management, Problem Management, Change Management and other ITIL and ITOM processes. They provide ready-to-use processes, reports, dashboards, notifications, SLAs and all the other elements you require to quickly improve performance and maturity in a specific key area.

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