Foster greater collaboration with this powerful enterprise forum platform
What it does:
This digital forum allows open collaboration between groups of IT people and end users to drive problem-solving
Create an unlimited number of discussion threads, with unlimited contributions
Scales to support the largest global organizations
Detailed user profiles help users to find the right subject matter experts to collaborate with
Mark sensitive threads as "Private"
How it works:
Search discussion threads to find information
Any IT person or end user can start a new thread to pull knowledge from subject matter experts
Search and invite subject matter experts
Attach a discussion thread to an incident to accelerate future resolution
Benefits to you:
Improve communication and knowledge transfer between IT teams and business departments
Avoid reinventing the wheel
Solve a broader range of problems, faster
Uncover the best possible solutions to issues by casting a wider net
Share knowledge across geographic, hierarchic and departmental boundaries
Capture valuable knowledge to populate your Knowledge Management System
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Helping you on your journey to digital transformation
Integrating & Automating; Processes & Tools
SDI’s Industry Analyst Scarlett Bayes discusses the key processes for IT support functions, discusses how these processes complement each other and can be integrated, and explores automating those processes to achieve maximum efficiency.