Customer Surveys

Customer Surveys

Built-in IT customer feedback drives continuous improvement and a better customer experience

What it does:

Run regular and transactional surveys (e.g. incident resolution surveys) to measure IT customer satisfaction and drive improvement of the customer experience

Key features:

  • Run regular general IT customer surveys (e.g. quarterly or annually) to benchmark general customer satisfaction
  • Post-incident and post-request surveys measure the quality on a transactional basis
  • Dashboard visualizations and detailed reports ensure you can see the general IT Customer Satisfaction trends, as well as weak areas to improve

How it works:

  • Quickly create simple surveys to be triggered after interaction with the service desk
  • Control the frequency of surveys (e.g. restrict to every nth interaction)
  • End users can opt out of surveys

Benefits to you:

  • Enable a feedback loop for IT customers
  • Gain insights into what's most important to your customers
  • Quantify IT customer satisfaction as a KPI for IT
  • Simple surveys—very low maintenance overhead

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