The unified Speech services provide a wide range of speech recognition and generation capabilities including speech transcription, text-to-speech and speech translation.
The assystAI Chatbot’s underlying architecture uses Microsoft’s Bot framework enriched by cognitive services including the ability for natural language intelligence and auto-generation of speech.
This integration provides a customers a user experience for virtual support likened to interacting with Alexa from Amazon Cloud Services or The Google Assistant.
assystRest API is used to interact with the BOT Services from Azure and automatically converts speech to text and text to speech as required.
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Integrating & Automating; Processes & Tools
SDI’s Industry Analyst Scarlett Bayes discusses the key processes for IT support functions, discusses how these processes complement each other and can be integrated, and explores automating those processes to achieve maximum efficiency.