Artificial Intelligence (AI) and Machine Learning (ML) enable service delivery organizations to make smarter decisions and provide better services. assyst uses intelligent automation to connect datapoints, mine insights, make decisions, and trigger smart automations—enabling a next-generation approach to running your services, infrastructure, and operations.
assyst applies AI and automation to solve the challenges of service delivery and support in complex modern IT environments
The InfoZone is an intelligent record-mining agent, performing real-time analysis of IT records to uncover solutions and give assyst users the information they need, as they need it. The InfoZone is context-aware—it responds to information that users are inputting to pro-actively push relevant information, on the fly. It automatically joins the dots between current context, infrastructure data, and historic cases to identify a root cause, resolution, workaround, or other relevant actions.
Benefits:
assyst’s Knowledge Candidate Automation (KCA) mines unstructured data in the CMDB to identify suggested solutions for common issues. The KCA bot finds and flags these suggestions for human review before automatically packaging and publishing these as knowledge articles—to be consumed by the relevant IT or end user communities.
Benefits:
assyst intelligence for ITOM monitors endpoint status and configurations to automate the detection and self-healing of error conditions, non-compliant states, and security vulnerabilities. Smart diagnosis and self-healing options can also be exposed to end users via the assystNET self-service portal.
Benefits:
assyst’s Ticket Management Automation (TMA) mines unstructured and structured historic data via assyst in Microsoft Azure Cognitive Services to identify insights and trends that aid with ticket assignments as well as assessing impact of change and release management processes. This can dynamically update the Risk Matrix and associated dashboards. The TMA engine finds and flags insights for human review before automatically being consumed by the agent widgets such as the Info Zone, Risk Calculator and Business Rules Builder.
Benefits:
AI is a core part of the assyst app. Nothing to integrate..
Smart InfoZone embedded across all ITIL disciplines to support many IT roles.
Reduce support costs and transform the IT customer experience with AI-driven support chatbots.
assyst analyses user input on-the-fly to make sense of text entries.
10 quick ways to transform your IT Service Desk
assyst is a single app, integrated by design. Find out more about other ready-to-use IT management features you get with assyst.
ITSM, ITOM and IT Business Management (ITBM) in one app gives you complete visibility and control over services, support, assets, and financials.
Plug’n’play compliance automation reduces effort by 99%.
Government agency achieves compliance while offering end users choice
10 minute read
What are you doing to enhance the IT customer experience?
What great IT service looks like...and how to get there
30 minute read
Choosing an ITSM toolset that's right for you
Considering IT maturity is critical to making the right technology choices
30 minute read
Axios needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our Privacy Policy
Axios needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our Privacy Policy
IT Service Management
IT Operations Management