Abu Dhabi Airports Company Announce New Destination: Digital Transformation



We are pleased to announce that Axios Systems, a leading IT Service and Operations Management company, along with its partner in the UAE, ITQAN Al Khaleej, has been awarded a contract by Abu Dhabi Airports Company (ADAC) to implement assyst as its unified ITSM and ITOM solution.

Abu Dhabi Airports Company is a leading aviation innovator formed to oversee the redevelopment of the Emirate’s aviation infrastructure, including a multi-billion-dollar expansion of Abu Dhabi International Airport. Founded in 2006, the company plays a vital role in the Abu Dhabi Government’s Economic Vision. The company is a 1,200-person strong service provider that manages 5 airports spread across thousands of hectares of land. It serves over 20 million passengers a year across 56 countries and oversees the operation of over 40 airlines.

A key objective for ADAC has been to gain visibility and control over its IT infrastructure and Service landscape in order to free up time and resources to focus on sustained innovation. The company wanted to migrate from an ineffective solution to one that allows it to fully automate across the business and improve ROI.

assyst was selected by the company particularly to bring speed and agility to its digital transformation initiatives. The solution was launched through an internal brand ambassador, affectionately named “Hakeem” (named after one of Abu Dhabi Airports' core values, “Al Hikmah”, relating to wisdom and rationale). The Hakeem technology platform is a faster, more intuitive way for Abu Dhabi Airports Company’s end-users to issue service requirements and report issues, whilst providing a service-oriented view of the entire IT ecosystem and its activities.

This implementation has already proven to be extremely promising and is expected to drive Abu Dhabi Airports towards the next level of service management and speed up the digital transformation journey.

Markos Symeonides, Executive Vice President at Axios Systems, said: “We’re thrilled that Abu Dhabi Airports Company has chosen our unified solution assyst to accelerate its digital transformation and provide value to its end-users and we’re looking forward to a long and productive relationship together. The relationship so far has proven successful, and the initial launch has developed into a full collaboration between all intended parties: Abu Dhabi Airports, ITQAN and the Axios Systems team.”

Mr. Walid Saikali, General Manager at ITQAN Al Khaleej, commented “ITQAN Al Khaleej is proud to partner with Axios Systems on delivering a state-of-the-art ITSM solution to our esteemed customer, Abu Dhabi Airports Company, and will continually work together on enhancing our customer experience and satisfaction.”

About ADAC: Abu Dhabi Airports, the largest airports operator in the UAE, owns and operates 5 airports: Abu Dhabi International Airport, Al Ain International Airport, Al Bateen Executive Airport, Delma Island Airport and Sir Bani Yas Island Airport. Abu Dhabi Airports Company is also managing the expansion and redevelopment of Abu Dhabi International Airports Midfield Terminal Complex (MTC) as part of Abu Dhabi Vision 2030.

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