Enterprise ITSM Technology Made Simple

In enterprise organizations, delivering business value from IT is a complex job - managing layers of hardware and software, suppliers, processes and IT people to deliver services that drive business performance.

 

assyst is a powerful, enterprise-class ITSM solution that helps you align what IT does with what the business needs. assyst gives you everything you need to optimize services, maximize productivity and drive business growth.

 

With a heritage of over 25 years and a modern web user experience, assyst combines power and simplicity to help you deliver world-class services and support. Highly configurable functionality means you’re up and running in record time. And in the long run, it’s flexible enough to adapt to your changing needs without calling in consultants and developers.

 

assyst has always been about simplicity, usability, flexibility and integratability. Performance without pain. With assyst, you can focus on managing your IT services, not managing your ITSM solution.

 

Our ITSM software has everything you need brought together under one roof.

 

One application, built by one vendor encompassing service management, asset management, self-service, service catalog, collaboration, IT governance and more. One application means no complex integration of modules and no complex licensing. Just easy to manage web, mobile and collaboration tools that help your business and IT people work together.

 

Business people need services and support to fit around their busy work lives. IT people need powerful tools to help manage the complexity of infrastructure and multichannel support. With assyst your IT people and business users get the tools they really need to run a better business.

 

 

Free trial - Experience the leading service management tool now

Improve Performance Efficiency and Agility

  • Streamline IT processes, automate day-to-day tasks and put out the fires that hold back IT.
  • Increase IT maturity and agility. Revamp operations and support to transform IT from technology silo to business innovator.
  • Reduce costs. Make “do more with less” a reality with powerful features that automate labor-intensive IT processes.
  • Increase the value of IT to the business – and prove it.

Service Management - Improve Performance Tabs

assyst is a market-leading enterprise solution for service desk and IT Service Management. It empowers our customers to tackle the challenges of ITSM by integrating all service delivery and service support processes within a single application to drive rapid improvements in IT maturity, agility and efficiency. It supports ITIL® best practices and benefits from over 25 years of research and development. This gives the assyst ITSM solution a number of advantages:

 

  • Easily deploy as many or as few ITIL® processes as your organization requires – from simple service desk and incident management, all the way to ITIL® V3 lifecycle management.
  • Activate additional processes at any time, without the overhead of a toolset integration project. If you want to tackle change management, the functionality is already there.
  • Manage the full lifecycle of an incident seamlessly across problem, change, release and configuration processes within a single solution.
  • One vendor, one product roadmap, one simple upgrade path.

 

See how the assyst solution harnesses new social, mobile and gamification technology to enhance IT performance.

We continually invest in evolving the user experience, making our assyst user interface even more intuitive and simple for IT staff and business users. Our aim is to drive even greater levels of productivity throughout your organization.

 

  • Intuitive features make it easier for your people to adopt and get things done.
  • Users can personalize their “home page” for one-click access to what they need most.
  • Multichannel support (web, chat, mobile, social, email) gives end users choices to fit their situation – and reduces calls to the service desk.
  • Work smarter by leveraging context-sensitive features, such as the InfoZone and knowledge base that dynamically push relevant information to IT users and end users to solve problems faster.
  • Configure the interface to fit your company’s brand.

Our IT Resource Performance Management (IT RPM) features leverage social IT, mobility and game mechanics to align IT performance with business expectations, harness knowledge and encourage positive behavior.

 

  • Reduce operational pressure on service desk staff through crowd-sourced support in the community.
  • Capture ad-hoc (out-of-band) communications to harness user knowledge.
  • Put your resources where they can make the most impact.
  • Leverage hidden resources and promote skill development through game mechanics.
  • Leaderboards can unite, encourage and reward staff for goal achievements.
  • Use surveys and peer feedback for continuous improvement.

The assyst solution enables a multichannel support strategy – where IT customers can choose the support channel that works best for them and their productivity. Our solution helps you provide effective support to end users via phone, email, web self-service, web chat, mobile and social channels.

 

  • Highly optimized call logging forms ensure that issues coming in by phone and “walk-up” routes are logged, routed and resolved quickly and efficiently.
  • The assystNET self-service web portal for end users gives business people the freedom to log their own tickets, request services and find solutions in the knowledge database.
  • The assystNET Mobile app lets end users log incidents and service requests, access the knowledge base and get involved in social collaborations via any iOS, Android or Windows Mobile device.
  • Chat features are integrated into both the web and mobile interfaces.
  • Consistent user experience across all channels.

The assyst solution provides a range of reporting options to support different roles across IT, ensuring your people always know where they are and where to direct activity to support business priorities.

 

  • Dashboards give the CIO and CEO an instant view of IT performance and can drill down into the underlying data for more detail.
  • The easy-to-use reporting wizard allows IT users to create and share business insight with other IT and business people.
  • Ready-to-run report templates make it easy for service desk and process managers to get at the information they need.

What’s different about assyst

  • All ITSM processes in one application. With assyst you get the ITSM tools you need, without the pain associated with a patchwork of tools cobbled together through acquisition.
  • Quick implementation. One configurable solution means quick set-up and no integration to connect ITIL® processes. Quick implementation means you get value from our solution faster.
  • Low maintenance. assyst incorporates powerful configuration tools to make it easy to adapt to changing requirements.
  • Easy upgrade path. One solution means one upgrade path for on-premise customers, or automatic upgrade with our SaaS offering.
  • Choice of SaaS and on-premise. With a clear migration between them in case your needs change.

Flexible delivery models

  • Technology built for the cloud
  • Reliable, scalable, configurable architecture
  • Top-level security: Certified for SAS 70, PCI and Safe Harbor
  • Blended licensing models available

We offer you the choice of on-premise or SaaS delivery models to suit your needs. On-premise gives you complete control of assyst within the walls of your datacenter.

 

Opting for SaaS takes away the burden of managing the underlying infrastructure so all you need to manage is in the application itself. Whichever delivery model you choose, Axios gives you the flexibility to quickly migrate between the two if your needs change.

 

  • Enterprise-class ITSM technology via on-premise and SaaS
  • Flexible pricing for ownership or pay-as-you-go
  • Simple upgrades that keep customizations intact (for both SaaS and on-premise models)

 

 

Explore which model is best for you: watch analyst video now

Become an IT Champion using assyst

 
  lego.com
  Denmark
  Manufacturing

Lego implemented assyst to align their IT estate and IT activity with business objectives.

 

“It’s extremely beneficial to have Incident, Asset, Configuration and Change Management consolidated into one tool – it saves a lot of time and money.”

 

 

Read case study      View more

 

 

 

lego