Software-as-a-Service (SaaS) is an evolution in the way enterprise applications are delivered to customers. We look after the application hosting, capacity, availability, performance, security, backup and recovery so you don’t have to.
You get access to the ITSM technology you need over the web, without any of the application management overheads. All you need is a browser-enabled desktop, laptop, tablet or smartphone. That means no new infrastructure. No server application. No desktop installs. No upgrade projects. No hassle.
Our SaaS ITSM solution comes with a predictable subscription-based cost model. You can get access to assyst on a per-person-per-month basis, making it easy to absorb the cost of the solution into your IT operations budget.
Download the CIO guide to SaaS ITSM
- No infrastructure costs. All you need is browser-enabled devices and an internet connection.
- We do the upgrades for you. You need never worry about an ITSM solution upgrade again.
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If you choose to buy assyst as an on-premise solution, you'll still get the same great ITSM software, but you’ll own and host it within the walls of your own datacenter. If industry regulations mean you can’t have data outside of your firewall, then on-premise is the delivery model you need.
With our on-premise solution, you’re paying for ownership of the software, so one upfront payment is all it takes. It’s entirely up to you to decide if you want to add maintenance and support which gets you free upgrades and 24/7 access to our award-winning service desk.
- You have complete control over security, availability, capacity and performance.
- You control the upgrade schedule. It’s up to you when to move up to the next version of assyst.