Mobile ITSM SoftwareComplete control anywhere

Your people are on the move, so they need access to services and support on the move. In this day and age, few people are tied to a desk. Your IT people are on the move too.

 

Field service engineers need to stay connected to the service desk and IT operations so they know where they’re going and what they’re doing. IT managers need to monitor and manage operations from outside the office.

 

assystMobile extends the web interfaces of assyst to mobile devices so that your IT and business people can stay connected wherever they are. Break down the barriers of time and location with assystMobile.

 

The highly intuitive interface will empower your workforce, facilitate seamless communication, and drive greater levels of productivity throughout your organization.

 

 

 

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Meet the challenge of a mobile workforce

  • Real-time remote access to rich ITSM functionality from any web enabled device.
  • Support for iOS/Android/Windows Mobile makes assystMobile compatible with a BYOD policy.
  • Intuitive user interfaces for IT users and end users.
  • Visibility of support tasks in the field.
  • Ability to update incident/problem/change tickets on the move.
  • Consistent communication capabilities support real-time collaboration wherever you’re working.
  • Ability to respond quickly to time-critical authorization requests.

IT managers need to know what’s happening 24/7. If there’s a problem and action needs to be taken you need to know about it – wherever you are. The assystMobile app gives you real-time status information on services and support queues.

 

If there’s a problem, you’ll know about it right away. You also have the power to take decisive actions right there from your mobile device. With assystMobile, communication happens seamlessly – in the office or out in the field.

 

  • Dashboards give you a real-time view of IT performance on your mobile or tablet.
  • Monitor incident, problem, change and request queues on the move.
  • Respond to authorization requests wherever you are. No more process bottlenecks because you’re out of the office.

assystMobile provides users with the ability to instantly and immediately access and update the assyst ITSM solution while in the field. Not only can users update, action, and monitor events in real-time, they can also speed up support with on-the-go authorizations, mobile dashboards, impact assessment and access to the knowledge base.

 

  • View job queues on the move
  • Update incident/problem/change records from mobile devices
  • Eliminate paperwork – no more printed job tickets
  • Identify where they’re going next
  • Reduce travel time and cost
  • Familiar user experience mirrors the assyst web interface. No additional training required.
  • Users can leverage intuitive mobile features such as tap-to-dial, tap-to-navigate, and camera shots.
  • Support for any iOS, Android, BlackBerry, and Windows Phone device.

With assystMobile, business users get access to everything in the web self-service portal through their mobile or tablet. They can order and track services, self-log incidents, submit enquiries, look up the knowledge base or take part in social collaborations.

 

  • Self-service logging
  • Service catalog
  • Social IT collaboration
  • Support for any iOS, Android, BlackBerry, and Windows Phone device.
  • Compatible with a BYOD policy
  • Familiar user experience mirrors the assystNET web interface. No additional training required.
  • Users can leverage intuitive mobile features such as tap-to-dial, tap-to-navigate, and camera shots.

What’s different about assyst?

  • Accessible through any modern smartphone
  • Modern, platform-independent HTML5 interface
  • Powerful ITSM features in the palm of your hand
  • Simple, familiar user experience, mirroring the web interface

Become an IT Champion using assyst

 
  saib.com
  United Arab Emirates
  Financial Services

Saudi Investment Bank aligns IT with the business using assyst

 

“We are employing assyst to improve the business user experience. Key to this is the Service Catalog which allows users to request services via mobile and the web. We expect this to save us a lot in terms of time and cost.”

 

 

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saib