Transparency is critical to governing IT in a way that is relevant to the current and future requirements of the business. The IT director must be able to see which IT systems are in place, how they are used and most importantly how they generate value and revenue for the organization.
The assyst ITSM solution enables full transparency, by linking hardware and software in the physical infrastructure through the logical levels of IT systems, applications, IT services, business processes and revenue-generating business services. This enables governance of IT resources from a business-focused perspective. Executive dashboards provide day-to-day visibility of the status and health of IT services and resources, and historic trend reporting provides a feed for strategic decision making. IT financial information is captured within assyst to give full visibility of the costs and benefits of each IT system or service.
IT is critical to the ongoing profitability of the majority of large organizations across the globe. Technology must support the current and future needs of the business to remain competitive. The link between business strategy and IT strategy must be established and maintained to ensure IT is driven by business needs and IT investment is prioritized on business value.
Strategic governance of IT relies on the application of appropriate checks and controls to IT processes, ensuring major strategic decisions are deferred to relevant executives for assessment and authorization before progressing. The assyst solution enables the application of control by enforcing automated escalation points and assignment of strategic decisions and authorizations to nominated executives. The assyst graphical process designer allows process workflows to be easily created or amended to adapt quickly to changing business requirements.
Most IT outages are caused by lack of proper control over change, causing major disruptions to staff productivity and notable impact on the profitability of the business.
By applying formal change management policies and processes, the risk of negative impact can be mitigated and greater agility can be achieved. The assyst solution minimizes the risk and impact of change through the modelling and automation of change processes, allowing for mandatory impact assessment, approval and authorization tasks. The assyst impact explorer is a visual tool allowing the identification of relationships and dependencies of infrastructure components, systems, IT services, business services and even users who may be affected by a change.
In response to a number of high-profile accounting scandals, legislation such as Sarbanes Oxley and Basel II was implemented to protect investors and the economy.
These requirements enforce disclosure, accountability and the application of checks and controls by placing responsibility on the board of directors to vouch for the completeness and accuracy of financial reporting. As many organizations financial systems are IT-reliant, responsibility is placed on the IT department to support regulatory compliance and facilitate compliance auditing. The assyst solution provides powerful functionality to allow IT to support compliance and prepare for auditing at minimal cost and with a minimum of resources taken away from core IT activity.