IT is under pressure to support more end users and more services on a constrained budget – yet is expected to innovate for the business. To solve this problem, IT needs to make it easy for end users to log and resolve their issues without the assistance of the service desk.
Empower end users to log their own incidents and service requests (and track progress along the way) without a single call to the service desk.
Fewer calls to the service desk and more self-resolved incidents means reduced cost at the service desk, releasing budget for improvements elsewhere.
End users can self-resolve their own issues faster, improving their business productivity and satisfaction with IT.
The service desk is freed up to focus on more complex issues and improvement projects, such as resolving infrastructure problems.
Fewer infrastructure problems mean fewer repetitive incidents to interrupt end user productivity and less strain on the service desk from break-fix work.
With infrastructure quality and service quality on the rise, IT is free to focus more time and resources on innovations that will transform the business.
The self-service portal acts as a digital interface between IT and the business, helping to align the two. Designed for a great user experience, assystNET is an intuitive self-service portal for end users who need support, services or information.
The self-service portal combines a set of powerful end-user tools in one easy-to-use web interface:
- Self-logging. End users log their own incidents.
- Service catalog. User-friendly shopping-style-experience lets end users request services and monitor progress towards delivery.
- Peer support. Social IT collaboration tools enable end users to support each other.
- Knowledge base. Empower end users to resolve their own incidents without any intervention from the service desk.
- Password reset. Empower end users to solve one of the most common - and avoidable - IT issues.
- Message center. End users stay up to date with what IT is up to.