Enterprise IT Asset Management SoftwareManage the full IT asset lifecycle

IT Asset Management (ITAM) and IT Service Management (ITSM) share the same goal – managing technology to deliver business value. They’re part of the same machine, so it makes sense to help IT Asset Managers work in harmony with IT Service Managers – sharing tools and information to improve efficiency of IT operations and deliver more value to the business at a lower cost. That’s why we’re continually evolving the ITAM capabilities of our assyst product - to help you deliver more business value from technology.
As an integrated ITAM/ITSM solution, assyst helps ensure you derive optimized business value from IT assets. Every asset is recorded in a service-oriented context, which shows exactly how each asset fits into the technology stack and what it means to the business.


  • Manage the full IT asset lifecycle.
  • Service-oriented CMDB shows the business context of all assets.
  • Automated asset discovery keeps CMDB data fresh.
  • Optimize software license cost and compliance.



Download our ITAM Overview datasheet

Through the integration of IT ITAM and ITSM functionality within a single application, assyst provides unique benefits to the business. With control of the full process of planning and delivering new systems and services in support of new business plans, assyst makes IT more responsive to business needs and more timely in delivery.


Incorporating an enterprise-class CMDB, assyst captures IT asset information to support both ITAM and ITSM processes, giving our customers an unparalleled depth of information to support a broad set of objectives. This close cohesion between asset management and service management functionality means that processes involving both the asset management and IT support groups can be managed from end-to-end.

Organizations are under constant pressure to drive down the cost of IT. assyst incorporates “pervasive” cost capture, allowing IT to record costs against all purchases and activities, including support tasks. By linking assets, services, incidents and support tasks, assyst provides complete visibility of:

  • Lifetime cost of an asset or asset class, including purchase, deployment, maintenance, warranties, support and retirement.
  • Accurate cost of service provision based on people, assigned assets and shared assets.
  • IT costs attributable to each business unit, team or individual.

The assyst solution provides advanced license management capabilities to ensure efficient and compliant use of applications across the whole organization. By using assyst to manage licenses, your organization can save six or even seven-figure sums annually and eliminate the risk of a failed compliance audit.

  • Report on licenses which are officially in use.
  • Auto-discovery tools pick up unauthorized license usage.
  • Integrated Definitive Software Library (DSL) supports license management.
  • Vendor management tools.

Automated Asset Discovery

Get a complete and accurate view of your IT infrastructure. Powerful agent-based and agentless discovery technology takes the heavy lifting out of building and maintaining a complete inventory of your IT systems.


With assyst you can automatically discover the devices on your network and the applications that are running on them.


  • Discovery Wizard – An intuitive discovery wizard helps you quickly configure the system to collect the infrastructure data you need. Flexible discovery rules and profiles let you decide what data is collected and when.
  • Agent-based and Agent-less discovery – Get full visibility of your IT infrastructure with automated discovery of hardware, mobile devices and installed software.
  • Application discovery – assyst discovers and monitors applications and virtual machines that are running on your datacenter hardware and end user devices. This provides you with a full picture of software in your organization and helps you to ensure you’re only paying for what you need.



Download our product data sheet - ITAM Asset Discovery

Software Asset Management

Manage and optimize your organization’s use of applications with our powerful Software Asset Management (SAM) tools. With assyst you get deep insight into how and where your business is using software.


By tracking software licenses and use, you can streamline the management of applications, uncover the potential compliance and security risks, and find significant savings on a large portion of the total IT budget.


  • Full lifecycle management – manage the request, deployment, maintenance, use and disposal of all software with an integrated ITAM/ITSM solution that ties together all of your infrastructure and operations data to give you the full picture of applications – and how they are used and supported in your organization.
  • Application discovery and monitoring – Identify apps, virtual machines and other software running in your datacenter and out in your networks. Monitor availability and performance so that prioritized actions can be taken quickly.
  • License compliance – Discover and track which software is in use in your organization and automatically compare with a record of owned licenses to ensure compliance at all times. Automated discovery tools and non-compliance alerts make it easy to find and eliminate unlicensed software and avoid the risks associated with vendor audits.



Download our product data sheet - Software Asset Management

Business Service Monitoring

In complex IT environments, the volume of systems monitoring “noise” coming from thousands of assets makes it difficult to pick out the priorities. Often the first IT hears about an issue is from an angry end user.


assyst’s Business Service Monitoring makes sense of the flood of device-level monitoring and provides automated, priority-based notification ensuring IT can respond effectively to support the business.


Business Service Monitoring helps you find and fix the issues that are most important to the business – fast.


  • Automated discovery – get a complete picture of hardware and software in your IT estate.

  • Systems monitoring – identify the status and performance of devices and the applications they support. Synthetic transaction monitors verify the performance of applications and network components to identify the "health" of systems.

  • Service modelling – Bring asset and performance data together to construct a business view of your infrastructure.

  • Notifications – Configure email and SMS notifications when service “health” drops below an acceptable threshold.

  • Root cause analysis – visual tools showing the status and performance of applications and devices let IT people quickly find the root cause of issues.



Download our datasheet Business Service Monitoring

What’s different about assyst?

  • Integrated ITAM and ITSM in one enterprise application. For greater efficiency across IT operation management.
  • ITSM and ITAM processes share and update information in the same data keeping it complete and accurate at all times.
  • Manage IT and non-IT assets in one system. Support other non-IT departments’ asset management requirements.

Become an IT Champion using assyst

  United Kingdom

Hull City Council manages assets with assyst


“The assyst solution has given us complete and accurate visibility of all of IT and non-IT assets - an incredible feat for any large organization.”



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