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Espace des analystes Axios Systems positionné en leader dans le rapport « The Forrester Wave »

Rapports d'analystes

Cela vous intéresse-t-il de savoir ce que les cabinets d'analyse les plus influents de la planète disent sur Axios Systems et sur sa place dans le marché ? Désirez-vous en savoir plus sur les points qui retiennent l'attention des analystes ? Les informations qui figurent sur ce site Internet sont régulièrement mises à jour chaque fois que des commentaires pertinents sont publiés par des analystes. Revenez visiter cette espace de temps en temps afin de vous tenir informé de ce que les analystes disent.

Couverture médiatique d'Axios

The Forrester Wave The Forrester Wave

Axios Systems est heureux d'annoncer la publication d'un Rapport d'Audit Technologique par Butler Group portant sur la dernière version de notre solution renommée de Gestion de Help Desk et de Services Informatiques : assyst v6.

Butler Group est le premier cabinet européen d'étude, d'analyse et de conseil dans le domaine des technologies de l'information. La société est respectée dans le monde des affaires pour l'impartialité et l'acuité de ses études et de ses opinions.

Cliquer ici afin de télécharger le rapport.

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Citations clé des analystes de l'industrie

 Gestion de Services Informatiques

"The complexity of service and support operations makes necessary the consolidation of support resources, processes and data. The integration point for multiple management disciplines (problem, change, asset and service-level management) is a critical success factor for the service and support operation."
Patricia Adams, Principal Analyst, Gartner Inc.

"The management of the IT infrastructure has a significant impact on the success or failure of the business processes, directly affects the quality of service of business applications, and contributes to the satisfaction of internal and external users."
Debra Curtis, Research VP, Gartner Inc.

« C'est seulement en déployant des processus et des technologies intégrées que les organisations de support et de services de nouvelle génération réussiront à maximiser les bénéfices de la gestion des coûts opérationnels et la satisfaction du client. »
Meta Group, "Service Desk Integration"
Michele Hudnall, mars 2003

 ITIL® (IT Infrastructure Library)

"The IT Infrastructure Library is a good basis for improving management of IT processes. Managers can benefit even more by linking it with other process models, as long as they don't try to do everything at once."
Gartner, Inc., "Align ITIL With Other IT Process Models to Improve Quality"
Simon Mingay and Kris Brittain, July 2003


"Almost every organization that executes a well-planned, well-run IT Service Management program based on ITIL reports significant benefits"
Gartner, Inc., "How Managing Services Using ITIL Profited an IT Department"
Simon Mingay, Jan 2004.

 BS 15000

"The standard provides a baseline against which the internal IS organization can demonstrate to the business that its service delivery processes represent best practice and are performing well. It is likely that BS15000 will be put forward to the International Organization for Standardization (ISO) for it to become an ISO standard in its own right or as part of ISO 9001."
Simon Mingay, Research VP, Gartner, Inc.

 Gestion des Services Métier (Business Service Management)

"Enterprises that mature their processes and implement BSM will find significant value in operational efficiency and credibility with the business units."
Debra Curtis, Research VP, Gartner Inc.

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